Digital Services Architect

JR France; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

A leading company is seeking a Salesforce architect expert to lead functional streams in numerous international projects. This role involves facilitating workshops, managing business requirements, and designing solutions on the Salesforce platform while ensuring best practices are met. The ideal candidate has extensive experience, holds multiple Salesforce certifications, and is proficient in stakeholder management.

Prestations

Attractive fixed salary + variable compensation

Holiday Bonus

Profit sharing

Regular training and conference participation

Qualifications

• At least 8 years of experience in Salesforce.
• Proficient in multiple Salesforce modules like Sales, Service, and CRM Analytics.
• Experience with international projects.

Responsabilités

• Facilitate functional & technical workshops with clients.
• Manage business requirements backlog and user stories.
• Propose optimal Salesforce solutions respecting best practices.

Connaissances

Salesforce expertise

Stakeholder management

Business analysis

Agile methodology

Formation

Salesforce certifications (minimum 4)

Description du poste

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Job Description:

Company: Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world’s best-trained consultants in 55 countries. TCS France is serving over 80 customers (reputed brands and part of CAC40) in France for over 28 years with 1,500 employees with investments spanning across regions in an innovation center and multiple delivery centers. TCS France has delivered double-digit growth for over 5 years supporting customers in digital transformation, Data and cloud journeys.

Context: As a functional Salesforce architect expert, you are responsible for leading the functional stream, from workshops to requirements gathering to functional solution design in Salesforce. You are capable of deeply understanding the business challenges and the underlying business processes for an insurance company, and you can naturally use your Salesforce expertise to optimally map those requirements to the specificities of the Salesforce platform, all while respecting Salesforce best practices.

Who you are:

• You are a Salesforce expert enthusiast with at least 8 years of experience in the field
• You are an expert in one or more Salesforce modules, ideally: Sales, Service, Field Service and/or CRM Analytics / Tableau
• You have and maintain at least 4 Salesforce certifications
• You are accustomed to international contexts, and can contribute to the success of complex programs
• You are passionate about resolving today’s business challenges through digital transformation
• You are a good listener who can lead complex business discussions and manage key stakeholders to get to the desired outcome
• Ambiguity, multi-tasking, rapid shifting in priorities and environments are not things that scare you
• You are empathetic, accountable, and you are known to maintain good relationships with clients and team members
• You have a deep understanding of how Salesforce technology works, and you can identify how business requirements can be optimally fit into Salesforce platform
• You can design a functional journey easily, relying on your functional and Salesforce expertise
• You know how to manage the development team and guide the team for optimal results

What you will do:

• Facilitate and lead functional & technical workshops with client key stakeholders
• Manage the business requirements backlog: elaborate clear user stories, prioritize needs with the client, do estimates & planning with the implementation team
• Propose the optimal Salesforce solution that answers the client business needs while respecting Salesforce best practices
• Elaborate Solution design: Functional & technical design, functional user journeys, and others when applicable
• Guide the implementation team in their understanding of functional requirements
• Follow-up on the development phase, and ensure the developments are on the right track
• Collaborate with data lead & integration leads when applicable to design accurately the data migration and integration strategies
• Conduct demos and capture key stakeholders’ feedback
• Lead quality assurance activities by reviewing test plans and following up on execution
• Review training materials and conduct key users training when applicable
• Manage the functional stream under Agile methodology, conduct agile ceremonies when applicable

Working at TCS:

• Attractive fixed salary + variable compensation
• Holiday Bonus
• Profit sharing
• CSE
• Join an international group present in 50 countries
• Work on ambitious and innovative projects
• Participate in our community events: meetups followed by after-works, tech week, etc.
• And because we want to help you grow and improve, we offer regular training and participation in conferences.

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