Digital Operations Engineer

Taxually; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading global transactions tax SaaS company is seeking a Digital Operations Engineer to join their Product Engineering team. The role involves managing technical incidents, contributing to problem management, and improving user experience through data analysis. Ideal candidates will possess strong SQL skills and a proactive attitude, with opportunities for remote work across EU time zones.

Prestations

Competitive compensation package

Fully remote-first company

Generous home office outfitting program

Co-working space stipend option

Qualifications

• Extensive SQL knowledge and experience with complex queries.
• Experience in an operational role.
• Fluent/Upper-intermediate English.

Responsabilités

• Managing customer and technical incidents across communications channels.
• Building, maintaining, and evolving a bespoke monitoring solution.
• Analyzing data for product improvements and better user experience.

Connaissances

SQL

Analytical Thinking

Problem-Solving

Communication

Organizational Skills

Scripting Languages

Outils

Azure DevOps

REST API

C#

.Net

Angular.js

Description du poste

A little about who we are

Taxually is a global transactions tax SaaS scale up offering a suite of products to enhance the way its clients manage their tax processes. Founded in 2018, Taxually has grown nearly 300% year on year, and now works with over 12,000 customers in more than 60 countries. We have built, and continue to build, the most advanced technology within the tax sector, which has resulted in numerous members of the Fortune 500 adopting our solutions and strong Private Equity backing.

We have a dedicated, hard working, growing team - the type of person who works here is driven, motivated, empowered and forward thinking. We want people to challenge, to bring new ideas and to add to the growth of Taxually.

Our culture

We don’t offer baroque job titles or set up rigid reporting lines. Instead, we build our team through trust, equality and fairness, giving our people autonomy and freedom to achieve their highest potential.

What we look for

We are looking for a Digital Operations Engineer to join our growing Product Engineering team. We will make sure that you are not bored at Taxually.

What you'll be doing

We don't like providing detailed tasks lists but the below might give you a steer on the type of work you can expect:

• Managing customer and technical incidents across communications channels
• Triaging, diagnosing, and resolving technical incidents
• Communicating fixes with internal and external teams
• Actively contributing to Problem Management
• Building, maintaining, and evolving a bespoke monitoring solution or set of monitoring tools
• Contributing to the collective knowledge of Taxually teams and writing run-book entries
• Visualising application and infrastructure data, reporting on operational KPIs, and linking improvements to outcomes
• Analysing data for product improvements and better user experience (through e.g. in-app guides)
• Proactively improving other areas of technical support (L1 / L3)
• Configuring and integrating digital tools
• Undertaking small projects across the business

What skills will be useful

With the right attitude there is nothing you can't achieve. Nevertheless bringing the following fundamental skills may help you succeed in your role at Taxually:

• Possess extensive SQL knowledge and experience with complex queries
• Strong analytical thinking and problem-solving skills
• Experience in an operational role
• Fantastic communication skills and highly organised
• Fluent/Upper-intermediate English
• Ability to tolerate monotony tasks
• Quick learner with an ambitious and results driven personality
• Experience in scripting languages such as PS

• Knowledge of ITIL (preferable)
• Experience in REST API development and management (preferable)
• Experience with Azure DevOps / Azure Portal (preferable)
• Experience with C#, .Net, and angular.js (preferable)

What you can count on

We're expecting (and happy) to work out a package for you that benefits us mutually. These are some of the constants that you can expect from us in that regard:

• A competitive compensation package
• A fully remote-first company (EU time zones preferred). We have people working in Hungary, the UK, Germany, Austria, Romania, China, Argentina and more. We have a physical space in a beautiful central location in Budapest, Hungary.
• Generous programme to outfit your home office. Option for a co-working space stipend in certain cases
• A great company to work at, and an early place in a fast growing, highly profitable scaleup

Don't meet all of the role requirements?

Don't worry! We care about outcomes rather than tickbox criteria, and it's often the case that the perfect person for the role has a CV that looks a little different.

Research (by Harvard University ) shows that women are particularly likely to second-guess themselves and not apply — so if you’re worried you don’t meet all the criteria, get in touch anyhow and let us do the worrying.

At Taxually, we are committed to building a company that includes people from a variety of different backgrounds. We're particularly interested in hearing from people from typically underrepresented groups in the tech industry.