Digital Customer Success Manager, French Market- Paris

Aircall; Paris; Sur place; EUR 35 000 - 65 000; Plein temps

Résumé du poste

Rejoignez une entreprise dynamique où la voix de chaque employé compte. En tant que Customer Success Manager, vous aurez un rôle clé dans l'accompagnement de nos clients vers la réussite grâce à une approche axée sur les données. Vous serez responsable de la gestion des relations clients, en veillant à ce qu'ils tirent le meilleur parti de nos solutions. Cette position vous offre l'opportunité de travailler dans un environnement multiculturel, où la diversité et l'inclusion sont au cœur de notre culture. Si vous êtes passionné par l'expérience client et que vous souhaitez évoluer dans un cadre stimulant, cette opportunité est faite pour vous.

Prestations

Équilibre travail-vie personnelle

Environnement d'apprentissage rapide

Esprit d'équipe fort

Pack salarial compétitif

Diversité et inclusion

Qualifications

• Expérience préalable en vente ou gestion de la réussite client requise.
• Compétences en communication écrite et verbale excellentes.

Responsabilités

• Gérer un portefeuille de clients et assurer leur réussite.
• Utiliser des données pour surveiller les indicateurs de performance des clients.

Connaissances

Gestion de la relation client

Compétences en communication

Analyse de données

Bilingue en français et anglais

Formation

Expérience en vente ou gestion de la réussite client

Description du poste

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

Based in Paris we are looking for engaged and passionate

Customer Success Manager is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall to join our multicultural team.

Key Responsibilities:

1. Oversee a pool of customers and drive them to successful value realization
2. Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base
3. Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks
4. Maintain a frequent pulse on your customers' utilization and performance metrics using data, dashboards and feedback channels
5. Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilize self-help resources
6. Engage with customers to upsell additional product/services of value as data driven opportunities are flagged
7. Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides)
8. Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations
9. Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations
10. Advocate for your internal pool of customers with internal stakeholders Inspire customers to think strategically about how our platform can support their business needs
11. Share new ideas to delight our customers

Qualifications:

1. A first experience in a sales and/or Customer Success Management position is required.
2. Excellent verbal and written communication skills.
3. Native in French is a must.
4. Bilingual in English is mandatory.
5. Passion for consistently providing excellent customer experience.
6. Comfortable managing several tasks and issues in a fast-paced environment.
7. Previous experience in a similar environment would be appreciated.

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

Key moment to join Aircall in terms of growth and opportunities

️ Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities: cosmopolite & multi-cultural mindset

Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.