Digital Customer Success Manager, DACH Market - Berlin or Paris

Aircall; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

An innovative firm in Paris is on the lookout for a passionate Customer Success Manager to join their multicultural team. This role is vital in ensuring that customers derive maximum value from the platform, driving their businesses forward. The ideal candidate will possess strong relationship-building skills, be tech-savvy, and have a knack for data-driven decision-making. You will engage with customers, provide valuable insights, and advocate for their needs within the company. If you're excited about enhancing customer experiences and making a tangible impact, this opportunity is perfect for you!

Qualifications

• Experience in Customer Success or a sales role is essential.
• Excellent verbal and written communication skills are a must.

Responsabilités

• Oversee customer accounts to ensure successful value realization.
• Engage with customers to upsell additional products/services.

Connaissances

Customer Success Management

Sales Experience

Communication Skills

Data Analysis

Upselling

Problem Solving

Formation

Experience in Customer Success or Sales

Description du poste

Based in Paris we are looking for engaged and passionate Customer Success Manager to join our multicultural team.

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall

Key Responsibilities:

• Oversee a pool of customers and drive them to successful value realization
• Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base
• Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks
• Maintain a frequent pulse on your customers' utilization and performance metrics using data, dashboards and feedback channels
• Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilize self-help resources
• Engage with customers to upsell additional product/services of value as data driven opportunities are flagged
• Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides)
• Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations
• Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations
• Advocate for your internal pool of customers with internal stakeholders Inspire customers to think strategically about how our platform can support their business needs
• Share new ideas to delight our customers

Qualifications:

• A first experience in a sales and/or Customer Success Management position is required
• Excellent verbal and written communication skills
• Native in German is a must
• Bilingual in English is mandatory
• Passion for consistently providing excellent customer experience
• Comfortable managing several tasks and issues in a fast-paced environment
• Previous experience in a similar environment would be appreciated.