Digital Client Advisor - German Speaker

Christian Dior FR; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury fashion brand is seeking a dedicated customer service representative in Paris. The role involves providing exceptional client experiences, managing customer data, and building relationships within the Dior network. Ideal candidates will have a Bac+2 education, fluency in English and German, and experience in luxury sectors. Passion for the brand and strong negotiation skills are essential.

Qualifications

• Previous experience in luxury sectors, such as client service or boutique.
• Demonstrates a client-first mindset and passion for Christian Dior.

Responsabilités

• Provide a positive and courteous client experience consistent with brand values.
• Develop a digital client book to recruit and develop top clients.
• Ensure qualitative monitoring and updating of customer information.

Connaissances

Fluency in English

Proficient in Microsoft Office

Strong sales negotiation skills

Ability to multi-task

Strong knowledge of fashion trends

Formation

Bac+2 from higher education

Outils

Salesforce knowledge

Description du poste

TASKS AND RESPONSIBILITIES :

• Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently deliver a highly professional approach and outstanding service; communicate effectively and with empathy via phone, email, social media, and/or written correspondence.
• Drive to achieve and exceed planned KPIs, such as sales, clienteling, and client experience.
• Develop a digital client book with the ability to recruit and develop top clients.
• Escalate any client issues that require further resources to the appropriate supervisor to ensure satisfactory resolution.
• Demonstrate and share brand awareness, storytelling, and product knowledge when communicating with clients.

Customer Data Management:

• Ensure qualitative monitoring and updating of customer information according to Dior tools to retain current customers and identify new high-potential clients.
• Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.

Relationships and Education:

• Develop excellent working relationships within the Dior network.
• Education and experience:
• o Bac+2 required from higher education.
• o Previous experience in luxury sectors (client service, boutiques, hotels, or concierge).

Languages:

• o Fluency in English and mandatory proficiency in German.

Hard Skills :

• o Proficient in Microsoft Office.
• o Salesforce knowledge is a plus.

Soft Skills & Motivation :

• o A passion for Christian Dior and our collections.
• o Strong sales negotiation skills.
• o Ability to multi-task and prioritize competing tasks.
• o Flexibility to work a varied schedule.
• o Demonstrates a client-first mindset.
• o Highly motivated, energetic, and an inspirational team player.
• o Strong knowledge of fashion trends.