Digital Analyst

TN France; Pontivy; À distance; EUR 45 000 - 75 000; Plein temps

Résumé du poste

Join a forward-thinking company as a Digital Analyst in the Food Packaging Division, where you will play a pivotal role in driving digital transformation. This remote position offers the opportunity to collaborate with IT and business leaders to develop innovative digital solutions that enhance customer experiences and streamline workflows. With a focus on customer journey mapping and data-driven decision-making, you will help shape the future of digital products. If you're passionate about leveraging technology for business growth and making a significant impact, this is the perfect opportunity for you.

Qualifications

• 5+ years of relevant experience in digital solutions and customer journey mapping.
• Strong data literacy and problem-solving skills in a B2B context.

Responsabilités

• Act as the voice of the customer in digital product development.
• Develop and maintain digital dashboards for customer service insights.

Connaissances

Customer Journey Mapping

Data Literacy

Problem Solving

Communication

Formation

Undergraduate degree in engineering, business, or computer science

Outils

MS Office

Jira

Miro

Salesforce ERPs (SAP, E1)

Power BI

Description du poste

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kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act onclimate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

Are you passionate about digital transformation and eager to drive business growth through innovative digital solutions? Join our Food Packaging Division as a Digital Analyst and be at the forefront of our digital transformation journey, focusing on the commercial area to create efficiencies and enhance customer experiences. This is a remote role and can be based anywhere in Europe.

About the Role: We are seeking a dynamic Digital Analyst to support our digital transformation initiatives. You will collaborate with IT to deliver digital solutions that meet customer needs, drive business growth, and streamline employees' workflows, making it easier to do business with kp.

Key Responsibilities:

• Understand Customer Needs: Act as the voice of the customer in the digital product development process. Gather insights, conduct market research, and analyze data to understand customer preferences, pain points, and behaviors in the digital realm.
• Define and Prioritize Requirements: With a deep understanding of customer needs and business goals, make strategic decisions about features to include, release timelines, and alignment with the overall product strategy.
• Advocate Agile Mindset: Deliver minimum viable products that meet quality standards and provide a seamless user experience. Collaborate with designers and developers to translate customer needs into user-friendly interfaces and functional features. Drive continuous improvement through data-driven experimentation and testing.
• Develop Digital Dashboards: Develop, implement, and maintain digital dashboards, customer service daily dashboards, and monthly scorecards. Consolidate global reports and share actionable insights across the Customer Service community. Support Customer Service leadership in tracking order execution (Sales &Operations Execution) and other planned actions.

Strategic Impact: Co-create the digital products roadmap with business and IT leadership based on customer needs analysis. Ensure timely and efficient delivery of digital pilots, always guided by a Sales Growth imperative. Maintain digital dashboards to provide insights to the Commercial leadership team.

Required Skills and Knowledge:

• Customer Journey Mapping: Clear understanding of customer journeys and digital solutions development in a B2B context.
• Technical Proficiency: Very good knowledge of MS Office and atleast one project management tools (Jira, Miro); experience with Salesforce ERPs (SAP, E1),and creating data models and reports in Power BI would be a strong plus.
• Data Literacy: Strong data literacy and quality management skills.
• Problem Solving: Natural problem solver with a collaborative spirit.
• Communication: Proficient in Englishand second European language is an advantage.

Educational Requirements:

• Undergraduate degree in engineering, business, computer science, or a related field with minimum five years of relevant experience.
• Additional digital cross-functional, global experience, and multilingual background are a plus.
• Customer Centricity: Prioritize customer needs and connect business strategy with technical development.
• Attention to Detail: Meticulous and diligent.
• Proactivity: Strong communication skills and ability to manage complexity.
• Collaboration: Team player with a willingness to interact and work with others.
• Multicultural Understanding: Ability to work in a diverse environment.
• Initiative and Responsibility: Hands-on, solution-oriented, analytical, and trustworthy.

Why Join Us?

At kp, you will be part of a dynamic team committed to innovation and excellence. We offer a collaborative environment where your ideas and expertise will make a significant impact on our digital transformation journey. If you are ready to take on this exciting challenge, we would love to hear from you!

#LI-REMOTE

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people fromunderrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in theorganization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.