Desktop Support Technician H / F

Desk Side Support - Provide first-line technical support: Troubleshoot and resolve hardware and software issues for end-users.
- Install and configure workstations: Set up and maintain desktops, laptops, and peripheral devices.
- User assistance and training: Educate users on best practices and assist with IT-related queries.

Asset Management - Inventory management: Track and manage IT assets, including hardware and software licenses.
- Asset lifecycle management: Oversee the acquisition, deployment, maintenance, and retirement of IT assets.
- Compliance and auditing: Ensure asset records are accurate and support audit requirements.

Workplace Technology - Technology deployment: Implement and maintain workplace technology solutions, such as collaboration tools and meeting room equipment.
- System upgrades and patching: Ensure systems are updated with the latest patches and updates to maintain security and performance.
- Equipment maintenance: Perform regular maintenance and troubleshooting on workplace technology devices.

Joiner, Mover, Leaver (JML) Process - Onboarding support: Set up accounts, workstations, and access permissions for new employees.
- Role changes: Manage access and resources for employees changing roles or locations within the organization.
- Offboarding procedures: Revoke access, retrieve equipment, and ensure data security for departing employees.

Digital Transformation - Support digital initiatives: Assist in the implementation and adoption of new digital tools and processes.
- Change management: Provide training and support to users during the transition to new technologies and systems.
- Continuous improvement: Identify opportunities for process optimization and innovation within the IT environment.

Service Management - Incident management: Record, manage, and resolve IT incidents in line with ITIL and ISO 20000 practices.
- Request fulfillment: Respond to and fulfill user requests for IT services and support.
- Problem management: Proactively identify and address recurring issues to minimize service disruptions.

Minimum Requirements:

• ITIL Foundation / Service Management certification.
• Microsoft / CompTIA+ certifications are desired.
• IT / Computer related Degree would be an advantage.
• Proven experience as a Desktop Support Technician or in a similar role.
• Strong knowledge of computer hardware, software, and operating systems.
• Experience with IT asset management and inventory tracking.
• Familiarity with workplace technology, including meeting room setups and AV equipment.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Fluent French and English speaking.