Gouvernante / Housekeeper for a VIP Family

PURVIEW
Paris
EUR 40 000 - 60 000
Description du poste

French language proficiency required (C1 level)

Job Description:

The Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution. Providing fault analysis to customers’ various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 2 years of experience in Windows Desktop support.

Position Responsibilities and Functions:

  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
  • Have basic knowledge of the Mac operating system to support Apple PC users.
  • Install, upgrade, support, and troubleshoot printers and computer hardware.
  • Perform general preventative maintenance tasks on computers, laptops, and printers.
  • Perform remedial repairs on desktops, laptops, printers, Active Directory, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
  • Have broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
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