Design Architect

JR France; Les Ulis; Sur place; EUR 60 000 - 100 000; Plein temps

Résumé du poste

A leading company in the tech sector is seeking a Dynamics 365 CRM Solution Architect. The role involves collaborating with teams to design solutions, leading projects, and mentoring staff in a dynamic environment. Candidates should have extensive experience with Microsoft Dynamics 365 and proven project management skills.

Qualifications

• Minimum 5 years of experience as a technical lead or solution architect with Dynamics 365.
• Experience with end-to-end Dynamics 365 implementations.
• Ability to manage multiple large projects (6-24 months).

Responsabilités

• Lead functional workshops, document requirements, and design solutions.
• Architect Microsoft Dynamics 365 solutions and integrations.
• Mentor team members and manage D365/Power Platform Data Migration.

Connaissances

Omnichannel experience

Microsoft Dynamics 365

Data Integration

Application Lifecycle Management

Project Management

Outils

Microsoft Project

Excel

Word

Visio

Description du poste

HCL Technologies - Microsoft Business Applications Practice is seeking a Dynamics 365 CRM Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution, including system design, data integration, and migration.

The Dynamics 365 CRM Solution Architect carries the ultimate responsibility for meeting customer requirements and completing the project. You should be comfortable in all aspects of delivery, capable of leading customer-facing functional workshops, managing functional and development teams (onshore and offshore), and working with project and programme managers to report on progress, risks, and issues. You will liaise with internal and customer senior stakeholders, adjusting your approach and language as required.

Role Responsibilities:

• Act as a Functional/Technical/Integration Lead, demonstrating a clear approach to methodology, standards, and best practices. Lead workshops, document requirements, and design solutions.
• Understand the capabilities of the development team and schedule their work appropriately, providing support when needed.
• Architect Microsoft Dynamics 365 / Power Platform solutions and integrations at a high level.
• Create and review Solution, Functional, and Technical Specifications documentation.
• Design, develop, review, and test customized code for Dynamics Customer Engagement.
• Stay current on Dynamics 365 Customer Engagement and related technologies, especially Azure stack and Co-Pilot technologies.
• Mentor senior staff, sharing knowledge to enhance team growth.
• Advise customers on best practices for CRM processes, UI, and architecture.
• Work with Power Platform and related functionalities like Canvas Apps, Power Portals, and Model-Driven Apps.
• Manage D365/Power Platform Data Migration.
• Handle Application Lifecycle Management.

Role Product Knowledge:

• Setup, configure, and deploy Field Service, Sales, D365 Contact Center, and Customer Insights Data.

Desired Skills:

• Omnichannel experience, including Contact Center, Unified Routing, Agent Experience, Workforce Management, Bots, Voice, Email, Knowledge Management, Teams Collaboration, Analytics.
• Minimum 5 years of professional experience in a consultancy environment with Microsoft platform software.
• At least 5 years as a technical lead, architect, or solution architect with Dynamics 365.
• Experience with at least 5 end-to-end Dynamics 365 implementations.
• Expertise in modules like Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service, or Portals.
• Knowledge of Enterprise Application Integration and Architecture patterns.
• Familiarity with UML, BPMN, and ArchiMate is desirable.
• Ability to manage multiple large projects (6-24 months) with strong organizational skills.
• Up-to-date understanding of business processes related to sales, marketing, and customer service.
• Ability to balance short-term demands with long-term strategic guidance.
• Proficiency in Microsoft Project, Excel, Word, and Visio.