Logistics & 3PL Performance Manager

Kelly Science, Engineering, Technology & Telecom; Issy-les-Moulineaux; On-site; EUR 70,000 - 90,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking a Logistics & 3PL Performance Manager to oversee the operational performance of a pharmaceutical distribution network in France. You will manage an external logistics partner across warehousing, fulfilment, distribution and transport to pharmacies, hospitals and international markets.

You will act as the operational link between the organization and the provider, driving service excellence, cost efficiency, compliance and continuous

Qualifications

• Experience managing third-party logistics providers.
• Experience in regulated pharmaceutical or healthcare environments.
• Advanced Excel skills and data analytics.

Responsibilities

• Oversee day-to-day performance of the external logistics provider.
• Lead governance reviews and senior-level steering forums.
• Coordinate investigation and resolution of logistics incidents.
• Monitor service levels and performance targets.
• Manage budgeting and cost controls for warehousing and transportation.
• Drive continuous improvement across the distribution network.
• Develop and maintain dashboards for logistics performance.

Skills

3PL management

logistics performance

ERP/WMS/BI data

Advanced Excel

stakeholder management

data analysis

negotiation

project coordination

process improvement

problem-solving

Education

Bachelor's or Master's in Supply Chain/Logistics/Engineering

Tools

SAP

ERP system

WMS

BI tools

Job description

A leading international healthcare organisation is seeking a Logistics & 3PL Performance Manager to oversee the operational performance of its pharmaceutical distribution network in France.

The role is responsible for managing an external logistics partner covering warehousing, order fulfilment, distribution and transportation of healthcare products to a range of customers, including pharmacies, wholesalers, hospitals, specialist retailers and international markets.

Acting as the key operational link between the organisation and its logistics provider, the successful candidate will drive service excellence, cost efficiency, compliance and continuous improvement. The role will work closely with Supply Chain, Quality, Finance, Procurement, Customer Service and Commercial stakeholders.

Key responsibilities

Third-Party Logistics Management

• Oversee the day-to-day performance of the external logistics provider.
• Lead regular operational performance meetings, governance reviews and senior-level steering forums.
• Establish, track and communicate improvement action plans.
• Coordinate the investigation and resolution of logistics incidents.
• Ensure effective communication between internal teams, customers and external service providers.
• Maintain strong working relationships with logistics partners and key business stakeholders.

Inventory Management

• Reconcile inventory records between the company's ERP system and the logistics provider's warehouse management system.
• Investigate and resolve stock discrepancies.
• Review inventory movements and identify unusual or recurring variances.
• Monitor and report on stock write-offs and product destruction activity.
• Support accurate, compliant and efficient inventory control processes.

Operational Performance

• Track and interpret logistics performance indicators relating to delivery, receipt, stock accuracy, warehouse processing and order fulfilment.
• Conduct regular reviews against agreed service levels and performance targets.
• Identify trends, risks and gaps in operational performance.
• Agree and monitor corrective and preventive actions with the logistics provider.
• Support initiatives designed to improve customer experience and service reliability.
• Ensure operational performance remains aligned with quality, compliance and commercial requirements.

Budget and Cost Management

• Manage warehousing and transportation expenditure within agreed budgets.
• Review logistics costs and identify significant variances or emerging risks.
• Validate invoices and supporting cost information received from the logistics provider.
• Partner with Finance and Procurement on cost analysis, forecasting and contractual matters.
• Support effective management of logistics-related commercial performance.
• Identify and implement opportunities to reduce cost, improve productivity and increase service quality.
• Review and optimise logistics parameters such as minimum order quantities and minimum order values.
• Investigate the root causes of product returns, including damage, short-dated stock and expiry.
• Lead or contribute to annual productivity and savings initiatives.
• Promote a culture of structured problem-solving and sustainable improvement.

Data, Reporting and Analytics

• Develop and maintain tools for tracking logistics performance.
• Improve the automation and reliability of operational reporting.
• Analyse additional logistics costs and identify opportunities for optimisation.
• Translate operational data into clear insights and practical recommendations.
• Improve visibility of trends, risks and performance across the distribution network.

Logistics Projects and Network Development

• Contribute to logistics transformation, network optimisation and supply chain improvement projects.
• Work collaboratively with Supply Chain, Finance, Quality, Customer Service and other relevant functions.
• Support the design of future distribution solutions.
• Help implement operational changes with external logistics partners.
• Ensure change initiatives are effectively planned, communicated and embedded.

Key skills and competencies

The successful candidate will combine strong analytical capability with practical logistics experience and a structured approach to problem-solving.

Relevant experience and competencies include:

• Management of third-party logistics providers.
• Domestic transportation and distribution operations.
• Pharmaceutical, healthcare or other regulated warehousing environments.
• Logistics service-level and performance management.
• Budget, cost and contract oversight.
• Continuous improvement and root-cause analysis.
• Operational reporting and reporting automation.
• Advanced Excel and data analysis.
• Ability to convert complex operational information into clear business recommendations.
• Experience working with ERP, WMS and business intelligence tools.
• Strong stakeholder management and cross-functional collaboration.

The role also requires:

• Excellent communication and presentation skills.
• The ability to influence and drive outcomes without direct line-management responsibility.
• Strong organisation and prioritisation skills.
• Confidence working with both internal stakeholders and external partners.
• A collaborative approach, with the ability to align different teams around service, compliance, cost, productivity and customer objectives.
• Strong negotiation skills would be advantageous.

Experience and qualifications

• Bachelor's or Master's degree in Supply Chain, Logistics, Transport, Engineering or a related discipline; equivalent professional experience will also be considered.
• Approximately 3-8 years' experience in logistics, distribution, transportation, 3PL management, customer logistics or supply chain execution.
• Experience in a regulated pharmaceutical, healthcare, consumer goods or similarly controlled environment is desirable.
• Advanced Excel skills and confidence working with operational data.
• Experience using SAP or a comparable ERP system.
• Familiarity with warehouse management systems and business intelligence or reporting platforms.
• Professional fluency in French and English may be beneficial, depending on business requirements.

What the role offers

This is an opportunity to take ownership of the performance of a complex healthcare distribution network, working across internal functions and external partners to improve service, cost, compliance and customer satisfaction.