Delivery manager service

JR France; Paris; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

A leading company in digital identity solutions is seeking a motivated Delivery Manager in Paris. The role involves organizing product implementations, collaborating with various teams, and ensuring high-quality service delivery. Candidates should have a Master's degree and experience in IT project management, with fluency in French and English. Attractive benefits and a focus on work-life balance are offered.

Prestations

Employee benefit plan

Meal vouchers

Additional holidays

Healthy work-life balance

Flexible work arrangements

Development and growth opportunities

Qualifications

• Minimum of 3 years of experience in Project IT management.
• General knowledge of IT services, support, and/or infrastructure.

Responsabilités

• Organize implementation of LuxTrust products with customers.
• Collaborate with IT teams and manage customer expectations.
• Maintain services delivery documentation.

Connaissances

Client service mindset

Fluent in French

Fluent in English

Formation

Master’s degree

Outils

JIRA

Confluence

Microsoft Office

MS Project

Description du poste

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About Luxtrust

We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art onboarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We are currently looking for a motivated and driven Delivery Manager under a permanent contract.

Your principal task is to organize with the customer the implementation of LuxTrust products in the context of the client and to transfer to the LuxTrust Customer Support team the project once this one is implemented.

You are part of LuxTrust’s Professional Service department, collaborating with other Delivery Managers, LuxTrust Product Owner, and internal support teams.

You become a LuxTrust’s products and services (all or specific products and services) referent person, allowing you to provide proper advice on the way to implement the requirements of our clients.

Based on the contract and the customer’s willingness, prepare the plan and the deliverables.

Contribute to finding new opportunities to develop the relation between the client and LuxTrust (Farming).

You transform the business requirements into deployment/development tasks.

You collaborate closely with the IT teams, sales, and other Delivery Managers to ensure proper management of all customer expectations.

You manage the continuous improvement of the services and validate the proposed improvement plans to enhance the LuxTrust Professional Services delivery methodology.

You maintain the services delivery documentation (User manual, Confluence, etc.).

Qualifications / diploma(s):

• Master’s degree with a minimum of 3 years of experience in Project IT management.
• General knowledge of IT services, support, and/or infrastructure.
• Tools: JIRA & Confluence, Microsoft Office, MS Project.
• Fluent in French and English.
• Knowledge of eIDAS regulation and Trusted Services is an asset.
• Knowledge of Delivery Methodology in the IT Software industry is an asset.
• Client service mindset.

Additional Information:

• Position based in Paris, France, with a permanent contract.
• Competitive salary based on education and experience.
• Attractive benefits, including an employee benefit plan, meal vouchers, and additional holidays.
• Healthy work-life balance with flexible work arrangements.
• Development and growth opportunities in a state-of-the-art digital company.