Délégué Sédentaire / Téléopérateur (F / H)

Elanco; Sèvres; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading global animal health company in Île-de-France is seeking a teleoperator to develop sales, maintain client relationships, and manage orders. The ideal candidate will have a Bac +2 in sales and at least 2 years of experience. You will be responsible for making around 120 to 150 calls per day and providing excellent customer service. This role is perfect for someone who enjoys contact and thrives in a dynamic sales environment.

Qualifications

• At least 2 years of professional experience in a similar role is preferred.
• Knowledge of the pharmaceutical market is advantageous.

Responsabilités

• Promote sales via telephone and ensure the success of sales within targeted populations.
• Organize and contact the entire targeted population (approximately 120 to 150 calls/day).
• Propose and argue commercial proposals.
• Follow up administratively on orders taken.
• Provide after-sales service: respond to questions or direct to appropriate teams.
• Maintain commercial links with teams.
• Develop the client portfolio to contribute to revenue growth.
• Take and process orders following internal procedures.

Connaissances

Good elocution and a strong liking for contact

Active listening skills

Good organization

Dynamic and results-driven

Strong sense of commercial relationship management

Ability to manage stress

Formation

Minimum Bac +2 in sales

Outils

Advanced Excel

PowerPoint

CRM

Description du poste

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet, and our enterprise. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, works with dynamic individuals, and acquires new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today!

OBJECTIVES

The teleoperator aims to develop sales within a targeted and defined client population in collaboration with the sales manager. Success in this role involves developing and maintaining a privileged relationship with clients to increase sales, especially among segments not visited by the sales force, and to foster customer loyalty. It also includes managing all aspects of the commercial relationship: order taking, handling customer questions and dissatisfaction regarding products or services. Additionally, the teleoperator conducts prospecting activities, proposing new offers, products, or services to their contacts.

RESPONSIBILITIES

• Promote sales via telephone and ensure the success of sales within targeted populations:
• Organize and contact the entire targeted population (approximately 120 to 150 calls/day)
• Propose and argue commercial proposals
• Follow up administratively on orders taken
• Provide after-sales service: respond to questions or direct to appropriate teams (sales, technical, or marketing)
• Maintain commercial links with teams (key account managers, delegates, regional directors, sales managers)
• Develop the client portfolio to contribute to revenue growth
• Respond to client requests/questions to close sales in accordance with our commercial policy
• Take and process orders following internal procedures

REQUIRED SKILLS

General Skills

• Good elocution and a strong liking for contact
• Active listening skills
• Good organization
• Dynamic and results-driven
• Strong sense of commercial relationship management
• Ability to manage stress and maintain composure, especially when dealing with dissatisfied clients requiring quick resolution

Specific Skills

• Knowledge of markets and their specifics
• Understanding of the regulatory environment specific to the veterinary industry
• Negotiation techniques
• Proficiency in IT tools (advanced Excel, PowerPoint, CRM, etc.)
• Professional English is a plus

PROFILE

Minimum Bac +2 in sales (NRC, etc.)

At least 2 years of professional experience in a similar role is preferred. Knowledge of various channels and the pharmaceutical market is advantageous.

Elanco is an EEO / Affirmative Action Employer and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.