Default Loan Servicing Lead (Remote)

First American; Mâcon; À distance; USD 65 000 - 88 000; Plein temps

Résumé du poste

Join a forward-thinking company that values diversity and innovation in the mortgage servicing industry. This role involves leading a team in ensuring accurate default reporting while mentoring less experienced members. With over a decade of experience, you'll drive process improvements and compliance with investor guidelines. The organization is recognized as a top workplace, offering a supportive culture and comprehensive benefits, including medical, dental, and a 401k plan. If you're passionate about making a difference in a collaborative environment, this opportunity is perfect for you.

Prestations

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

PTO/Sick Leave

Employee Stock Purchase Plan

Qualifications

• 10+ years of experience in mortgage servicing and default reporting.
• Demonstrated leadership skills with a focus on mentoring.

Responsabilités

• Act as a subject matter expert and mentor for the team.
• Develop process improvements to enhance default reporting performance.

Connaissances

Leadership

Process Improvement

Default Reporting

Risk Management

Formation

High School Diploma

College Degree (Preferred)

Description du poste

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries, supported by highly personalized service and support. Through continuous innovation and acquisition, our offerings include personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also received awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American strives to be a great place to work for all.

What We Do

We service mortgage accounts to ensure all Default Reporting codes and statuses are updated accurately to follow investor requirements and guidelines. We perform a variety of default loan servicing Default Reporting tasks within established timelines and workflow processes to improve accuracy and timeliness according to investor requirements.

What You'll Do:

1. Act as the team's resource and subject matter expert; mentor, coach, and lead less experienced team members.
2. Develop process improvements to enhance timeline and Default Reporting performance, ensuring compliance with investor, insurer, agency, and company guidelines.
3. Conduct complete reviews of files to verify the accuracy of default reporting status codes.
4. Research any loans with questionable status codes or reported reasons on default loans.
5. Manage exception reporting as key controls to minimize risk, track trends, and recommend process improvements.

What You'll Bring:

• High School diploma or equivalent; college preferred.
• 10+ years of directly related experience.
• Demonstrated leadership experience.

Salary Range: $65,550 - $87,375 annually

This hiring range is an estimate of the base pay at the time of posting. Pay is based on factors such as job-related knowledge, skills, experience, business requirements, and geographic location.

What We Offer

We embrace individuality, support diversity, equity, and inclusion, and foster an authentic and inclusive workplace for all. Our comprehensive benefits include medical, dental, vision, 401k, PTO/paid sick leave, and other benefits like an employee stock purchase plan.