Datacenter Technician Manager

Microsoft; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading technology company in Paris seeks a Datacenter Technician Manager to lead a team of technicians, ensuring high-quality service and compliance in operations. The ideal candidate has strong experience managing teams and an excellent understanding of IT hardware. Proficiency in English and French is required. This position offers competitive benefits including healthcare, educational resources, and generous time away.

Prestations

Industry leading healthcare

Educational resources

Generous time away

Qualifications

• Experience supporting IT equipment or related technology.
• Experience leading diverse technical teams.
• Ability to pass Microsoft Cloud background check.

Responsabilités

• Lead a team of technicians while promoting a positive culture.
• Ensure compliance with data center service quality.
• Conduct safety training and promote a culture of safety.

Connaissances

Directing or supervising others

Basic knowledge of computer hardware

Proficiency in English and French

Formation

High school diploma or equivalent

Associate degree in Computer Science or related field

Outils

Microsoft Certified Professional (MCP)

ITIL Foundation

CompTIA certifications (A+, Server+, Network+)

Description du poste

Overview

As a Microsoft Datacenter Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND proven experience supporting IT equipment or related technology or related experience working with technical teams.
• Proven experience directing, supervising, or managing others.
• This role requires proficiency in written, reading, and conversational English AND French as all business operations as well as stakeholder communications are conducted in English and French

Background Check Requirements :

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings :

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire / transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications :

• Associate degree in Computer Science or related field and / or equivalent work experience.
• Experience supporting IT equipment or related technology.
• Experience working in a production, mission-critical 24x7x365 data center environment.
• Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS / Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.
• Experience leading diverse, technical, or IT workforce of up to ten employees.

Responsibilities

• Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
• Accountable for overall data center service compliance and quality.
• Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.
• Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
• Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.
• Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
• Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
• Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.
• Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
• Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder / rolling stair use).
• Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and / or incidents.
• Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.

Benefits

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect