Data Center Senior Technician

Microsoft; Paris; Sur place; EUR 35 000 - 70 000; Plein temps

Résumé du poste

Join a forward-thinking company as a Senior Data Center Technician, where you will leverage your expertise in diagnostics and troubleshooting to enhance service quality in a mission-critical environment. This role involves guiding technicians, ensuring compliance with safety protocols, and maintaining high standards of operational excellence. With a commitment to employee growth and environmental sustainability, this innovative firm provides ample opportunities for training and professional development. If you are passionate about technology and eager to make a meaningful impact, this position is perfect for you.

Prestations

Industry leading healthcare

Educational resources

Discounts on products and services

Savings and investments

Maternity and paternity leave

Generous time away

Giving programs

Opportunities to network and connect

Qualifications

• Basic knowledge of computer hardware and experience supporting IT equipment.
• Experience in a 24x7x365 data center environment is preferred.

Responsabilités

• Apply advanced diagnostic skills to identify issues quickly.
• Delegate and guide technicians in hardware installations and replacements.
• Ensure compliance with safety protocols and quality standards.

Connaissances

Troubleshooting

Diagnostic Skills

IT Equipment Support

Safety Compliance

Formation

High School Diploma or GED

Associate Degree in Computer Science

Outils

Microsoft Certified Professional (MCP)

CompTIA Certifications (A+, Server+, Network+)

Basic Structure Cabling (BSC)

Description du poste

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Qualifications

Required Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND experience in supporting IT equipment or related technology.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Associate degree in computer science or other field and/or equivalent work experience.
• Experience supporting IT equipment or related technology.
• Experience working in a production, mission-critical 24x7x365 data center environment.
• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.

Responsibilities

• Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
• Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
• Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches).
• Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.
• Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
• Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Verify security compliance for decommissions and processes data-bearing devices for destruction.
• Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
• Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
• Attend, conduct, or assist in conducting daily safety briefings, complete required safety training, and provide guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience.

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect