CX Visionary - Accelerate User-Centric Experiences

beBeeConsumerExperience; Lyon; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading healthcare company in Lyon is looking for a CX Strategy Lead to develop innovative human-centered experience strategies. The role involves leading cross-functional teams and utilizing design thinking methodologies to enhance user interaction. Candidates must possess strong analytical skills, strategic planning capability, and a deep understanding of digital product management. The position offers growth opportunities and a comprehensive rewards package.

Prestations

Comprehensive health benefits

Career growth opportunities

Thoughtful rewards package

Qualifications

• Ability to synthesize key challenges from data.
• Recognized ability for strategic planning and assessments.
• Deep understanding of digital products and agile methodologies.
• Knowledge of qualitative and quantitative measurement frameworks.

Responsabilités

• Create CX strategy plans and measurement frameworks for digital products.
• Ensure CX strategy meets milestones while maximizing efficiency.
• Represent CX strategy across the business to drive excellence.
• Collaborate with teams for effective implementation of CX strategies.

Connaissances

Strong Analytical Skills

Strategic Planning

Digital Product Management

CX Measurement Frameworks

Description du poste

Transformative CX Strategy Lead Role in Lyon

Job Description

Avoiding duplication and inconsistency in digital products is a top priority. As a visionary CX Strategy Lead, you will spearhead the development of human-centered experience strategies that align with business objectives and product vision.

You will provide end-to-end leadership for cross-functional teams to design seamless and scalable experiences across various touchpoints, ensuring cohesive user interactions throughout the Sanofi ecosystem.

This role demands expertise in user experience, design thinking, and Human-Centered Design methodologies to deliver innovative solutions that make experiences more accessible, integrated, and reliable for users.

Main Responsibilities

• CX Strategy Delivery:
• Create plans, principles, and measurement frameworks based on research and insights for digital products.
• Ensure CX Strategy meets agreed-upon milestones, mitigating risk and maximizing process efficiency.
• Influential Leadership :
• Represent CX Strategy across the business and corporate functions, integrating it within the Consumer Experience and digital development process.
• Foster deep levels of change by collaborating with Global Business Units, R&D, Corporate, and Engineering to drive CX excellence.

Required Skills and Qualifications

This transformative CX Strategy Lead must possess :

• Strong Analytical Skills : Ability to synthesize key challenges or learnings from qualitative and quantitative data.
• Strategic Planning : Recognized ability to draw plans from assessments based on product roadmaps, team maturity, existing knowledge gaps, and business priorities.
• Digital Product Management : Deep understanding of digital products, agile methodologies, and CX to advise Digital product owners effectively.
• CX Measurement Frameworks : Knowledge and practice in setting up measures of efficacy in both qualitative and quantitative settings.

Benefits

At Sanofi, we offer a supportive, future-focused environment where you can :

• Bring science to life alongside a talented team.
• Discover endless opportunities for growth and career development.
• Enjoy a thoughtful rewards package that recognizes your contribution.
• Take care of yourself and your family with comprehensive health and wellbeing benefits.

About Us

We're committed to providing next-gen healthcare through harnessing data insights and AI responsibly. Join our Consumer Experience Design Team in shaping the future of Sanofi's CX journey.