CX & Data Insight Intern - France (4 Months)

XPENG; Paris; Sur place; EUR 16 000 - 20 000; Temps partiel

Avantages offerts par ce poste

Pension

Bonus potential

International exposure

Résumé du poste

XPENG in France is seeking an Intern – Customer Experience, Voice of Customer & Data Analysis to support the operational management of Voice of Customer activities and dashboard improvements across France, Spain, Portugal and Greece.

You will collect and analyse customer satisfaction data, build dashboards, and translate feedback into concrete recommendations, working with cross-functional teams to drive continuous improvement.

Qualifications

• Student in business school, university or equivalent, specializing in customer experience, marketing, data, quality or project management.
• Strong interest in data analysis, AI tools, customer satisfaction and continuous improvement.
• Comfortable working in an international, cross-functional and operational environment.

Responsabilités

• Collect, centralise and ensure the reliability of data from multiple sources.
• Analyse customer satisfaction results and track performance over time.
• Build dashboards and summaries by market, dealer, area or topic.
• Identify recurring pain points from verbatims and propose improvements.
• Turn data into actionable conclusions for business teams.
• Prepare clear, structured analyses and share with stakeholders.
• Coordinate with internal teams to define and monitor actions.

Connaissances

Excel

PowerPoint

Data analysis

AI tools

Fluent English

Synthesis

Interpersonal skills

Attention to detail

Team spirit

Proactivity

Outils

Dashboard software

Description du poste

XPENG in France is seeking an Intern – Customer Experience, Voice of Customer & Data Analysis to support the operational management of Voice of Customer activities and dashboard improvements across France, Spain, Portugal and Greece.

You will collect and analyse customer satisfaction data, build dashboards, and translate feedback into concrete recommendations, working with cross-functional teams to drive continuous improvement.