CX & AI Transformation Leader

Magellan Consulting; Paris; On-site; EUR 70,000 - 100,000; Full time

Job summary

Magellan Consulting is looking for a CX & AI Manager to enhance Customer Experience using AI technologies. The position involves leading projects in omnichannel customer journeys and CRM transformation. You will manage teams, drive AI initiatives, and develop client relationships.

With 6 to 10 years of consulting experience, you will utilize your strong leadership skills in a dynamic, people-centered environment, contributing to impactful projects at the heart of major transformations.

Qualifications

• 6 to 10 years of experience at a consulting firm, specializing in Customer Relationship, CRM, or E-commerce.
• Expertise in service design methodologies, journey mapping, and market CRM tools.
• Strong leadership abilities and capable of leading engagements autonomously.

Responsibilities

• Design and optimize omnichannel customer journeys.
• Lead CRM transformation projects.
• Identify AI use cases to enhance customer experience.
• Manage project budgets and ensure deliverables are met.

Skills

Customer Experience Strategy

CRM & Customer Relationship Management

AI Transformation

Team Management

Leadership

Tools

Salesforce

Adobe

Job description

Magellan Consulting is looking for a CX & AI Manager to enhance Customer Experience using AI technologies. The position involves leading projects in omnichannel customer journeys and CRM transformation. You will manage teams, drive AI initiatives, and develop client relationships.

With 6 to 10 years of consulting experience, you will utilize your strong leadership skills in a dynamic, people-centered environment, contributing to impactful projects at the heart of major transformations.