Customer Training Specialist - Regate (French speaker)

Penta; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A finance workspace leader in Paris is seeking a Training Specialist to onboard and train accounting firms. The role involves delivering high-quality training sessions and creating engaging training materials. Ideal candidates should have experience in technical training, excellent communication skills in French, and a customer-oriented mindset. This position offers competitive benefits and opportunities for career development.

Prestations

Customized career development opportunities

Inclusive work environment

Competitive salary and benefits

Meal vouchers

Transportation reimbursement

Health insurance

Well-being initiatives

Parental benefits

Monthly team events

Qualifications

• Experience delivering technical training to diverse audiences.
• Skilled in creating engaging training materials and documentation.
• Strong organizational skills to manage multiple sessions efficiently.
• Excellent verbal and written communication skills in French, with perfect spelling and grammar.
• Customer-oriented mindset, adaptable based on user feedback.

Responsabilités

• Delivering 15 high-quality training sessions per week focused on accountants.
• Creating and maintaining comprehensive training documentation tailored to different user needs.
• Designing scalable training processes to support our expanding customer base.
• Staying updated with product features and incorporating them into training materials.
• Collaborating with the CSM and Product teams to gather feedback and improve training.

Connaissances

Technical training delivery

Creating training materials

Strong organizational skills

Excellent verbal and written communication in French

Customer-oriented mindset

Description du poste

Our mission is to create the freedom for SMEs to succeed in business and beyond by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with attentive 24/7 support, designed to help businesses manage their finances efficiently.

Founded in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers with a team of 1,600+ Qontoers. We are proud to be recognized in the French ranking.

Our values include:

• Customer focus: Prioritize customers in everything you do
• Ownership: Own your part, get things done
• Teamwork: Make (team)work easy
• Mastery: Continuously raise the bar
• Integrity: Always do what’s right, and respect people

We are committed to fostering a welcoming environment that values diversity, with 50% international team members, 44% women, and 20% parents.

Join Regate by Qonto as a Training Specialist

In this role, you will be responsible for onboarding and training accounting firms, ensuring users master our product quickly and effectively. You will help shape and improve our training programs within a growing team of three specialists led by the Training Team Lead.

Your responsibilities include:

• Delivering 15 high-quality training sessions per week (60-90 minutes each) focused on accountants.
• Creating and maintaining comprehensive training documentation tailored to different user needs.
• Designing scalable training processes to support our expanding customer base.
• Staying updated with product features and incorporating them into training materials.
• Collaborating with the CSM and Product teams to gather feedback and improve training and product experience.

What you can expect:

• Joining a growing team within our Customer Success department, with opportunities to influence training programs.
• Implementing hands-on training methodologies that combine theory and practical exercises.
• Making a direct impact on customer adoption and success.
• Working closely with Customer Success Managers, Support teams, and various internal departments.

About your future team:

You will be part of a department in development, with high impact and ownership opportunities, working closely with teams across the company. Managers like Jacques and Enguerrand will support your growth in a collaborative environment.

About You:

• Experience delivering technical training to diverse audiences.
• Skilled in creating engaging training materials and documentation.
• Strong organizational skills to manage multiple sessions efficiently.
• Excellent verbal and written communication skills in French, with perfect spelling and grammar.
• Customer-oriented mindset, adaptable based on user feedback.

We welcome applicants regardless of background, emphasizing diversity and inclusion.

Perks:

• Customized career development opportunities.
• Inclusive work environment.
• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.
• Competitive salary and benefits, including meal vouchers, transportation reimbursement, health insurance, well-being initiatives, and parental benefits.
• Monthly team events.

Our hiring process:

Interviews with Talent Acquisition and managers, followed by a remote skills exercise. The process typically lasts 20 working days, with offers made within 48 hours.