Customer Support Team Manager dfm

Roche; Meylan; Sur place; EUR 80 000 - 150 000; Plein temps

Résumé du poste

Join a forward-thinking company as a Business Development Senior Director, where you will lead strategic initiatives to expand service agreements and enhance operational efficiencies. This full-time role requires extensive experience in the semiconductor industry and a proven track record in business development. You'll collaborate with cross-functional teams to drive profitability and foster long-term partnerships. This is an exciting opportunity to shape the future of technology and make a significant impact in a dynamic and innovative environment.

Qualifications

• 15 years of experience in senior leadership roles managing product portfolios.
• Familiar with European semiconductor customers and their decision-making processes.

Responsabilités

• Direct establishment of vision and strategies for financial goals.
• Lead deal design and negotiation planning for Europe Service Business.

Connaissances

Business Development

Revenue Growth

Account Management

Market Research

CRM

Client Relationships

Strategic Initiatives

Formation

Bachelor's Degree

Description du poste

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Dernière mise à jour: il y a 12 jours

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Description de poste

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cuttingedge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to work beyond the cuttingedge continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology join us to Make Possible a Better Future.

At Applied we prioritize the wellbeing of you and your family and encourage you to bring your best self to work. Your happiness health and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our Benefits .

Applied Global Services (AGS) offers consulting spare parts and services to improve the performance and productivity of customers equipment and fab operations. Industry trends materials engineering remote access deep learning and augmented realityhave led to significant advances in how the AGS group supports its global customers.

From development through production as device specifications become more stringent AGS service offerings have helped customers achieve important yield output and cost improvements at every step of the semiconductor fab life cycle.

What Youll Do

Applied Materials is looking for an experienced Business Development Senior Director to direct the establishment of vision and strategies to achieve Applied Materials Europe AGS financial goals. In this role you will report to the VP AGS Business Development.

Location : This position is available at either our Grenoble location in France or our Dresden location in Germany. It is a fulltime permanent role.

Key Responsibilities

• Articulate and has accountability for long term vision and strategy for his region to expand Applieds Service Agreements business and customer base as well as increase operational efficiencies in support of Applieds business objectives.
• Influence and lead teams across multiple disciplines departments and processes by building a vision and shared objectives that enable breakthrough development.
• Lead all Europe Service Business in deal design and negotiation planning. Provide sales for his region with wellarticulated deals within AGS boundaries that drive profitability and enable long term partnership with customers in the region
• Partners with management team and other marketing functions (e.g. product marketing product management Pricing) to ensure that business development function is effectively meeting the organizations strategic goals.
• Analyzes market data to identify customer specific trends / opportunities and develops account specific strategic direction from market information.

Skills Knowledge Experience and Education

15 years of experience including 5 years in senior leadership role(s) managing portfolio of products services processes driving innovation and balancing decision and action across the lifecycle.

Familiar with Europe semiconductor customers and ecosystem including key customers decision making process / business / roadmap

Ability to build trust / confidence as go to partner regarded as key person within the region / organization to take critical decisions and provide inputs to grow the region business activities.

Analyzing processing and decisionmaking based on multidisciplinary and multifunctional data sources that could frequently be incomplete.

Be able to take well thought data driven and not always popular decisions under high pressure environment in order to drive the overall region objectives

Sales mind set with Operation understanding.

Understand endtoend complex Fab operation different levels of complexity

Demonstrates a comprehensive knowledge of the semiconductor industry in order to contribute to the commercial objectives of the business. This includes enabling the business unit to differentiate itself from the competition

Process oriented while also strongly developing and relying on interpersonal relationships across the company

Demonstrated capability to plan at a horizon up to 5 years and beyond.

Ability to connect equally well upwards downwards and sideways in the organization

Very strong ability to translate multidimensional market requirements into engineering specifications. This would also include negotiating with the various stakeholders.

Qualifications

Education : Bachelors Degree

Skills : Certifications :

Languages :

Years of Experience :

15 Years

Work Experience :

Additional Information

Time Type : Full time

Employee Type : Assignee / Regular

Travel : Yes 50 of the Time

Relocation Eligible :

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

Key Skills

Business Development,Revenue Growth,Business Model,Account Management,Business Operations,CRM,Client Relationships,Market Research,Due Diligence,New Customers,New Markets,Strategic Initiatives,Partnerships,Business Units,strategic plan

Employment Type : Full-Time

Experience : years

Vacancy : 1