Customer Support Specialist (Tuesday to Saturday) - Frenchspeaker

Ageras; Paris; Sur place; EUR 32 000 - 40 000; Plein temps

Résumé du poste

Ein innovatives Unternehmen sucht einen Customer Support Specialist, um die Bank- und Verwaltungsaufgaben von Unternehmern zu vereinfachen. In dieser Rolle unterstützen Sie Kunden bei der Verwaltung ihrer Konten und bieten Lösungen für administrative Herausforderungen. Sie werden Teil eines dynamischen Teams, das sich der Kundenzufriedenheit verschrieben hat. Mit einem flexiblen Arbeitsumfeld in Paris und der Möglichkeit, remote zu arbeiten, bietet diese Position eine spannende Chance, in einem wachsenden FinTech-Unternehmen einen bedeutenden Einfluss zu haben. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und über ausgezeichnete Kommunikationsfähigkeiten verfügen, könnte dies die perfekte Gelegenheit für Sie sein.

Prestations

Vollständige Krankenversicherung

Mahlzeitengutscheine

RTT (Reduzierte Arbeitszeit)

Freelancing-Tag pro Monat

4 kostenlose AlanMind-Sitzungen pro Jahr

Qualifications

• Erfahrung im Kundensupport, idealerweise in einem SaaS-Unternehmen.
• Ausgezeichnete Französischkenntnisse, besonders schriftlich.

Responsabilités

• Bereitstellung umfassender und qualitativ hochwertiger Antworten auf Anfragen.
• Untersuchung komplexer Fälle im Zusammenhang mit Bankkonten und administrativen Fragen.

Connaissances

Kundensupport

Empathie

Teamarbeit

Französisch (fließend)

Englisch (professionelles Niveau)

Formation

Erfahrung im Kundensupport

Idealerweise Erfahrung in einem SaaS-Unternehmen

Outils

Slack

Notion

Intercom

Description du poste

At Ageras, we are redefining how entrepreneurs—freelancers, self-employed professionals, and SMEs—manage their banking and administrative tasks. Through seamless tools and innovative banking solutions, we help them focus on what matters most : growing their businesses.

Our vision is to become the best friend of every small entrepreneur across Europe.

Over the years, Ageras has grown through the merging of top European FinTechs like Shine (), Kontist (), Tellow (), and more. Today, we’re a team of nearly 500 people working together from Paris, Amsterdam, Copenhagen, and Berlin.

The Customer Service at Ageras

For this position, we are recruiting on a Tuesday-to-Saturday schedule. You will be supported by the entire team during the week.

Transforming our customers' banking and administrative experience isn’t just about creating amazing tools. It’s about delivering exceptional service every day. By joining us as a Customer Support Specialist, you'll play a key role in shaping the customer service of tomorrow.

Here’s a quick look at how our team is structured :

• Marcus, our Global Customer Service Director, ensures operational excellence in Europe,
• In France : Minh, our Head of Customer Support, driving impactful projects and supporting five talented Customer Support Team leads.
• In France : five teams, each led by a CS Team lead - including Marion, your future manager - working to deliver tailored solutions to our customers. By joining one of these teams, you’ll become the go-to contact for our customers and directly responsible for their experience with Ageras.

Your Role as a Customer Support Specialist

Your goal? To assist them in managing their professional accounts (bank cards, transfers, direct debits) and simplify their administrative tasks so they can focus on their core business.

You will be responsible for :

• Providing the most comprehensive and high-quality responses to entrepreneurs and small businesses contacting Ageras via email, chat or phone,
• Investigating complex cases related to bank accounts, administrative issues, or insurance,
• Prioritizing the requests in your portfolio, choosing the best channel (email, chat or phone) to understand and resolve your customers’ situations,
• Developing a strong attention to detail that allows you to anticipate the “little extra” that reassures and retains our customers,
• Proactively communicating with your team members and other departments at Ageras (Sales, Product, Compliance, etc.) to handle specific situations.

Job located in Paris

About you

• You have prior experience in a customer support role, ideally in a SaaS company,
• You have an excellent command of French, especially in writing, with clear expression.
• You are empathetic and can put yourself in your customers’ shoes : customer satisfaction is a top priority for you,
• You thrive in teamwork : you’re not afraid to ask for help or offer support when needed. You’re also open to feedback and self-improvement,
• You’re proficient with collaborative tools like Slack, Notion, Intercom, or similar,
• Ideally, you have knowledge of the banking sector or the administrative challenges of self-employed professionals, but this is not mandatory!
• French is your native language, or you speak / write it fluently and perfectly, and you have at least a professional level of English. (mandatory).

Our recruitment process

An initial interview (45') with Anne-Lucie (Talent Acquisition Specialist),

A video interview (45') with Marion (CS Team Lead),

A case study with a presentation to Marion and Edouard (CS Team Lead - Phone Squad),

A half-day immersion when we will talk about your soft skills (in English), and you will meet your potential future colleagues.

What’s in it for you :

• A salary range between 32k and 40k€ per year,
• Full health insurance coverage for you and your kids, plus 4 free AlanMind sessions per year,
• Meal vouchers : A Swile card with €9.05 per day for meals at restaurants or grocery shopping.
• RTT (Reduced Working Time) : In addition to 25 days of paid leave per year, we provide 8 to 10 additional RTT days depending on the calendar year’s public holidays.
• One freelancing day per month : A chance to step into the shoes of our customers (with a free Shine Plus account!).
• Located in Paris with possibility of remote working days