Customer Support Specialist (Sunday to Thursday) - French speaker

Ageras; Paris; Hybride; EUR 32 000 - 40 000; Plein temps

Résumé du poste

Ageras, une entreprise innovante dans le secteur FinTech, recherche un Customer Support Specialist pour aider les entrepreneurs à gérer leurs comptes professionnels. Vous serez responsable de fournir un service de qualité et de simplifier les tâches administratives des clients. Ce poste offre une satisfaction garantissant une belle expérience au sein de l'équipe à Paris, avec des jours de travail à distance possibles.

Prestations

Assurance santé complète

Chèques repas

Jours RTT supplémentaires

Une journée de freelancing par mois

Qualifications

• Expérience antérieure en support client, idéalement en entreprise SaaS.
• Niveau de français natif ou fluent, et anglais professionnel.
• Capacité à travailler en équipe et à recevoir des retours.

Responsabilités

• Fournir des réponses complètes aux clients par email, chat ou téléphone.
• Investiguer des cas complexes liés aux comptes bancaires et problèmes administratifs.
• communiquer proactivement avec les membres de l'équipe.

Connaissances

Empathie

Communication claire

Attention aux détails

Outils

Slack

Notion

Intercom

Description du poste

At Ageras, we are redefining how entrepreneurs—freelancers, self-employed professionals, and SMEs—manage their banking and administrative tasks. Through seamless tools and innovative banking solutions, we help them focus on what matters most: growing their businesses.

Our vision is to become the best friend of every small entrepreneur across Europe.

Over the years, Ageras has grown through the merging of top European FinTechs like Shine (), Kontist (), Tellow (), and more. Today, we’re a team of nearly 500 people working together from Paris, Amsterdam, Copenhagen, and Berlin.

The Customer Service at Ageras

For this position, we are recruiting on a Sunday-to-Thursday schedule. You will be supported by the entire team during the week.

Transforming our customers' banking and administrative experience isn’t just about creating amazing tools. It’s about delivering exceptional service every day. By joining us as a Customer Support Specialist, you'll play a key role in shaping the customer service of tomorrow.

Here’s a quick look at how our team is structured:

• Marcus, our Global Customer Service Director, ensures operational excellence in Europe,
• In France: Minh, our Head of Customer Support, driving impactful projects and supporting five talented Customer Support Team leads.
• In France: five teams, each led by a CS Team lead - including your future manager (Marion, Clémence, Elise, Julie or Edouard) - working to deliver tailored solutions to our customers. By joining one of these teams, you’ll become the go-to contact for our customers and directly responsible for their experience with Ageras.
  
  

Your Role as a Customer Support Specialist

Your goal? To assist them in managing their professional accounts (bank cards, transfers, direct debits) and simplify their administrative tasks so they can focus on their core business.

You will be responsible for:

• Providing the most comprehensive and high-quality responses to entrepreneurs and small businesses contacting Ageras via email, chat or phone,
• Investigating complex cases related to bank accounts, administrative issues, or insurance,
• Prioritizing the requests in your portfolio, choosing the best channel (email, chat or phone) to understand and resolve your customers’ situations,
• Developing a strong attention to detail that allows you to anticipate the “little extra” that reassures and retains our customers,
• Proactively communicating with your team members and other departments at Ageras (Sales, Product, Compliance, etc.) to handle specific situations.

Job located in Paris,with possibility of two remote working days per week

About you

• You have prior experience in a customer support role, ideally in a SaaS company,
• You have an excellent command of French, especially in writing, with clear expression.
• You are empathetic and can put yourself in your customers’ shoes : customer satisfaction is a top priority for you,
• You thrive in teamwork: you’re not afraid to ask for help or offer support when needed. You’re also open to feedback and self-improvement,
• You’re proficient with collaborative tools like Slack, Notion, Intercom, or similar,
• Ideally, you have knowledge of the banking sector or the administrative challenges of self-employed professionals, but this is not mandatory!
• French is your native language, or you speak/write it fluently and perfectly, and you have at least a professional level of English. (mandatory).
  
  

Our recruitment process

A video interview (45') with a CS Team Lead,

A case study with a presentation to your future CS Team Lead and Edouard (CS Team Lead - Phone Squad),

A half-day immersion when you will meet your potential future colleagues.

Feel free to apply in French

What’s in it for you:

• A salary range between 32k and 40k€ per year,
• Full health insurance coverage for you and your kids, plus 4 free AlanMind sessions per year,
• Meal vouchers :A Swile card with €9.05 per day for meals at restaurants or grocery shopping.
• ️ RTT (Reduced Working Time) :In addition to 25 days of paid leave per year, we provide 8 to 10 additional RTT days depending on the calendar year’s public holidays.
• One freelancing day per month :A chance to step into the shoes of our customers (with a free Shine Plus account!).
• Located in Paris with possibility of two remote working days per week