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Customer Support Specialist - German Speaking - Remote from France

Aircall

Lacaussade

À distance

EUR 35 000 - 45 000

Plein temps

Hier
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Résumé du poste

A global customer communications platform is seeking a Customer Support Specialist in France. The role involves advocating for customers, resolving technical issues, and promoting product education. Candidates should have at least one year of B2B customer support experience, fluency in both English and German, and strong communication skills. Join a diverse team focused on growth, learning, and customer success. Competitive salary and benefits offered.

Prestations

Competitive salary package
Health coverage
Work-life balance
Learning opportunities

Qualifications

  • 1+ year of experience in a SaaS B2B customer support role or transferable experience.
  • Willingness to work in an international, multilingual remote environment.

Responsabilités

  • Work closely with clients to identify and solve their questions.
  • Collaborate with a globally distributed team.
  • Take advantage of learning opportunities to develop your career.

Connaissances

Fluency in English
Fluency in German
Excellent written and verbal communication skills
Familiarity with ticketing tools
Technical aptitude
Curiosity
Strong time-management skills
Empathy
Ability to multi-task
Description du poste

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences.

How We Work At Aircall

At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast‑paced, team‑driven environment where curiosity, trust, and impact matter, you'll fit right in.

About the role

As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions, and guiding product users through features and functionalities. You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly, ensuring customer satisfaction at all times.

This position is a remote role based in France.

Key responsibilities
  • Work closely with clients to identify, solve, and advise them on their questions and concerns. Your interactions directly impact their ability to run their teams efficiently.
  • Collaborate with a globally distributed, passionate, and dedicated team. Expect a high level of support, transparency, and collaboration.
  • Gain a front‑row seat to all things at Aircall; opportunities arise for transitioning to Client Services, Engineering, Product, and other roles.
  • Take advantage of learning opportunities to develop your career and support our clients. As Aircall grows, continue learning and developing in your role and beyond.
Qualifications
  • Ideally 1+ year of experience in a SaaS B2B customer support role or transferable experience.
  • Fluency in English and German is mandatory; other European languages are a plus.
  • Excellent written and verbal communication skills.
  • Familiarity with ticketing tools and systems.
  • Understanding of how CRM systems work.
  • Strong basic computer skills.
  • Technical aptitude to understand and explain complex concepts to customers and internal stakeholders.
  • Curiosity to troubleshoot complex customer inquiries.
  • Strong time‑management and prioritization skills.
  • Uncompromising empathy.
  • Ability to multi‑task across multiple platforms and communication forms.
  • Willingness to work with multiple teams in an international, multilingual remote environment.

We know that success comes from smart work and deserves to be recognized and rewarded. We value people who are bold, ambitious, collaborative, and customer‑centric. We’re a global community growing together.

Why join us?
  • 🚀 Key moment to join Aircall in terms of growth and opportunities.
  • 💆‍♀️ Work‑life balance matters at Aircall.
  • 📚 Fast‑learning environment, entrepreneurial spirit, strong team spirit.
  • 🌍 45+ nationalities: cosmopolitan & multi‑cultural mindset.
  • 💶 Competitive salary package & benefits (health coverage, lunch, commute, sports).

At Aircall, we believe diversity, equity and inclusion are core to our journey. We promote active inclusion to foster a strong sense of belonging, ensuring everyone is valued and given equal opportunities to develop and thrive.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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