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A global customer communications platform is seeking a Customer Support Specialist in France. The role involves advocating for customers, resolving technical issues, and promoting product education. Candidates should have at least one year of B2B customer support experience, fluency in both English and German, and strong communication skills. Join a diverse team focused on growth, learning, and customer success. Competitive salary and benefits offered.
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences.
At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast‑paced, team‑driven environment where curiosity, trust, and impact matter, you'll fit right in.
As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions, and guiding product users through features and functionalities. You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly, ensuring customer satisfaction at all times.
This position is a remote role based in France.
We know that success comes from smart work and deserves to be recognized and rewarded. We value people who are bold, ambitious, collaborative, and customer‑centric. We’re a global community growing together.
At Aircall, we believe diversity, equity and inclusion are core to our journey. We promote active inclusion to foster a strong sense of belonging, ensuring everyone is valued and given equal opportunities to develop and thrive.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.