Customer Support Specialist

GitMax; Paris; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

A leading international brokerage firm is seeking a Customer Support Specialist to join their team in Paris. This role involves providing top-level customer support, guiding clients through platform navigation, and ensuring adherence to regulatory requirements. The ideal candidate will have a degree in Finance or Economics and experience in financial services, with exceptional communication skills in French and English. The company offers a competitive salary and a performance-based bonus, along with strong development opportunities in a dynamic work environment.

Prestations

Competitive salary

Quarterly performance-based bonus (up to 100% of gross salary)

Partial compensation for private health insurance

Supportive, expert-level team

Excellent development opportunities

Qualifications

• 1–2 years of experience in customer support within financial services; brokerage experience is highly preferred.
• Fluent in French and English, both spoken and written.
• Strong communication, problem-solving, and organizational skills.

Responsabilités

• Respond to customer inquiries related to the trading platform and account management.
• Guide clients through onboarding and KYC/account verification processes.
• Maintain accurate records of all client interactions for compliance purposes.

Connaissances

Communication

Problem Solving

Organization

Detail-oriented

Empathy

Formation

Bachelor's or Master’s degree in Finance, Economics, or related field

Description du poste

Our hiring partner, a well-established and rapidly growing international brokerage firm with operations across the US, Europe, and Asia, is seeking a Customer Support Specialist to join their dynamic team in Paris. This is a fantastic opportunity to join a company known for innovation, professionalism, and delivering top-tier financial services.

Role Overview :

As a Customer Support Officer, you will serve as the first point of contact for clients, supporting them with platform navigation, account management, and regulatory requirements. The ideal candidate will combine excellent interpersonal skills with a solid understanding of the financial sector, particularly in brokerage services.

Key Responsibilities :

• Respond to customer inquiries related to the trading platform, account setup, deposits / withdrawals, and general operations
• Guide clients through onboarding and KYC / account verification processes
• Identify and resolve client issues efficiently to ensure satisfaction and retention
• Maintain accurate records of all client interactions for regulatory and compliance purposes
• Escalate technical issues and complex queries to relevant internal departments
• Proactively flag and manage potential fraudulent activities or security concerns
• Collaborate closely with Compliance and Risk teams on client-related matters
• Analyze client feedback and contribute to continuous service improvement

Candidate Requirements :

• Bachelor's or Master’s degree in Finance, Economics, or a related field
• 1–2 years of experience in customer support within financial services; brokerage experience is highly preferred
• Fluent in French and English, both spoken and written
• Strong communication, problem-solving, and organizational skills
• Detail-oriented, empathetic, and a team player

What’s on Offer :

• Competitive salary + Quarterly performance-based bonus (up to 100% of gross salary)
• Partial compensation for private health insurance
• International environment with exposure to a fast-growing industry
• Supportive, expert-level team with excellent development opportunities
• Interesting projects and client-facing responsibilities