Customer Support Representative (H/F)

JR France; Occitanie; Hybride; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un représentant du support client pour offrir un support exceptionnel et aider les clients à optimiser leur expérience IoT. Avec un rôle axé sur la résolution de problèmes techniques et un engagement envers la satisfaction du client, vous rejoindrez une équipe dynamique dans un environnement de travail hybride.

Prestations

Bénéfices de mobilité durable

Événements d'équipe

Avantages Leeto

Qualifications

• 2+ ans d'expérience en support client/technique, idéalement dans l'IoT ou les télécommunications.
• Fluent in French and English (written & spoken).
• Forte connaissance des cartes SIM et des réseaux cellulaires.

Responsabilités

• Gérer les demandes des clients, y compris le support technique.
• Former les clients sur nos plateformes de gestion.
• Améliorer les processus de support en collaboration avec les équipes internes.

Connaissances

Support Client

Résolution de Problèmes

Tech-Savvy

Collaboration

Outils

Zendesk

Plateformes de Gestion Client et SIM

Description du poste

Social network you want to login/join with:

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Client:

Matooma

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

360829666497396736032760

Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

CUSTOMER SUPPORT REPRESENTATIVE – FRANCE

YOUR NEXT ADVENTURE!

What We’re All About:

At Wireless Logic, we don't just manage IoT connectivity—we're redefining it. With 10 million+ active IoT subscriptions across 165 countries and partnerships with 750+ networks, we deliver the most flexible and secure solutions in the industry. Our culture thrives on innovation, agility, and customer obsession.

We’re looking for a Customer Support Representative who embodies our core values—Customer Obsession, Ownership, and Curiosity—to deliver exceptional support and help our customers succeed. ?

Your Mission (Role Overview):

As our Customer Support Representative, you’ll be the frontline voice for our customers, ensuring smooth connectivity experiences. You’ll handle both Level 1 & Level 2 support, troubleshoot technical issues, and guide customers through our Customer and SIM Card Management Platforms—all while maintaining high satisfaction levels.

Your Daily Quest (Key Responsibilities): ?

• Customer Support & Technical Assistance
• Level 1 Support : Handle inbound customer inquiries (calls, tickets, emails), including router support.
• Level 2 Support : Escalate and manage advanced issues after thorough qualification.
• Technical Troubleshooting : Assist with SIM card activation, APN settings, cellular technologies (LTE-M, VoLTE), and IoT device connectivity.
• Platform Expertise : Train customers on our Customer and SIM Card Management Platforms and provide best practices.
• Order & Logistics Support : Assist with SIM card orders and act as backup for logistics when necessary.

Customer Success & Process Improvement

• End-to-End Ticket Management : Ensure timely resolution and quality responses from internal teams.
• Feedback & Reporting : Share insights to improve products, services, and processes based on customer interactions.
• Customer Training : Conduct onboarding sessions to help new clients get up to speed with our products and services.
• Collaboration : Work with internal teams to refine workflows and improve support processes.

The Secret Sauce (Key Experience & Skills): ?

Must-Haves:

• 2+ years in customer/technical support, ideally in IoT, telecom, or tech industries.
• Fluent in French and English (written & spoken).
• Tech-Savvy : Strong knowledge of SIM cards, cellular networks, APNs, IP addressing, and IoT devices.
• Tools Proficiency : Experience with Zendesk, Customer and SIM Card Management Platforms, and operator platforms.
• Problem-Solving : Ability to diagnose and resolve issues efficiently.

Soft Skills:

• Customer-Obsessed : You always put the customer first, going above and beyond to ensure satisfaction.
• Ownership : You take full responsibility for your work and ensure resolutions are delivered.
• Curiosity : You’re always eager to learn more and improve your skills.
• Collaborative : You thrive in a team environment, offering support where needed.
• Rigor & Process-Driven : You follow guidelines and processes while remaining adaptable to changing situations.

Why Join Wireless Logic France? ?

• Impact : Your work directly shapes customer success and satisfaction.
• Growth : Be part of a fast-growing global IoT leader that values innovation and creativity.
• Flexibility : Enjoy a hybrid work environment that fosters a healthy work-life balance.
• Sustainable mobility benefits
• Team events & Leeto perks

Ready to Make an Impact?

If you’re passionate about customer excellence and thrive in a dynamic, tech-driven environment, we want to hear from you! Apply now and help us redefine IoT support—one satisfied customer at a time.