Customer Support Representative (French-Speaking) inAthens

Cross Border Talents; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A customer support company in Paris is seeking individuals fluent in French for a customer service role. Responsibilities include handling inquiries through various channels, providing product information, and assisting with troubleshooting. The ideal candidates will have strong communication skills and a customer-first mindset. No prior experience is required as full training will be provided. This role offers a vibrant and supportive team environment along with a competitive salary.

Prestations

Competitive salary

On-the-job training

Professional growth opportunities

Supportive team environment

Qualifications

• No prior experience required – full training will be provided.
• Basic computer skills and familiarity with customer service tools is a plus.

Responsabilités

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Assist customers with troubleshooting and technical support.
• Maintain accurate records of customer interactions.

Connaissances

Fluent in French

Proficient in English (B2 or higher)

Strong communication

Problem-solving skills

Customer-first mindset

Description du poste

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services while ensuring high levels of customer satisfaction.
• Assist customers with troubleshooting, issue resolution, and technical support.
• Escalate complex cases to relevant departments as needed.
• Maintain accurate records of customer interactions in the CRM system.
• Strive to exceed customer expectations and meet performance metrics.

Qualifications & Skills

• Language Skills: Native or fluent in French; proficient in English (B2 or higher).
• Strong communication and problem-solving skills.
• A positive and empathetic attitude with a customer-first mindset.
• Ability to work well under pressure and handle challenging situations calmly.
• Basic computer skills and familiarity with customer service tools is a plus.
• No prior experience required – full training will be provided.

Why Join Us?

• Kickstart your career in a vibrant, multicultural city like Athens.
• Gain valuable experience in customer support with opportunities for professional growth.
• Competitive salary and benefits package.
• On-the-job training and continuous development opportunities.
• Work in a supportive and collaborative team environment.