Customer Support Representative (f/m/d)

Perspective; France; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A growing software company is seeking a Customer Support Representative based in Europe to assist their German-speaking clients. You will handle customer requests, troubleshoot issues, and help improve service quality. Ideal candidates will have strong communication skills in German and English, and at least two years of experience in customer support. This role offers remote flexibility and opportunities for personal and professional growth.

Prestations

Remote working flexibility

Best equipment provided

Personal and professional growth opportunities

Team events and social interaction

Monthly remote working budget

Qualifications

• At least 2 years of experience in customer support roles of software companies.
• Native-level proficiency in German and fluent in English.

Responsabilités

• Triage, answer & solve incoming customer requests.
• Investigate, troubleshoot and coordinate problems with internal stakeholders.
• Host and participate in calls with customers.

Connaissances

Excellent communication skills in German

Fluent in English

Experience in customer support roles

Strong drive to learn and solve problems

Understanding of marketing tools

Outils

Facebook Ads

Google Analytics

Zapier

Email tools

Description du poste

Join us as a Customer Support Representative (f/m/d) at Perspective. As a Customer Support Representative, together with your team, you'll support our more than 6,000 customers to grow with Perspective. With empathy and technical understanding, you'll meet our customers in a solution-oriented manner in order to assist them to master the challenges they face in building their company. You act proactively to continuously increase customer benefits and thus accelerate our customers' growth. This is a German speaking role. Furthermore, you must be based in Europe.

What you'll be doing

• You will triage, answer & solve incoming customer requests
• You will investigate, troubleshoot and coordinate problems & issues with internal stakeholders to find their cause
• You will become an expert at edge use cases, technical details of new features and integrations to/interfaces with third party providers
• You will continuously enhance and improve our customer support quality & structures
• You take responsibility for own projects and ensure it is completed within a quarter to improve support service
• You will host and participate in calls with our customers

Who you are

• You have excellent communication skills in German (native-level proficiency) and English (fluent)
• You have at least 2 years of experience in customer support roles of software companies
• You have a strong drive to learn, grow and solve customer problems with a high satisfaction rate
• You have a strong passion for online marketing and value high quality design
• It’s a great advantage if you have technical knowledge of marketing tools (e.g., Facebook Ads, Google Analytics, Zapier, email tools) and social media
• Not a requirement, but an advantage if you have a technical background or experience in tech support

What you can expect at Perspective

• Remote & Freedom | We strongly believe that every work environment needs to be ideal and fitted to the person. For this very reason, all our team members work remotely – in their own much needed way. That’s how we can ensure that all our talents have much freedom to create the best results possible.
• Responsibility, Ownership & Impact | At Perspective, all our team members have a voice. We value every opinion and encourage all to speak their mind. Only with team effort, we can create something great. We believe in our team and therefore, give them much responsibility. Even if we fail, we learn from it, get back up and continue to succeed. It is part of the game and we know it.
• Personal & Professional Growth | Your development is our priority. With our intensive onboarding, feedback talks and trainings, we foster your personal and professional development. One of our core value is “Keep Growing” which we portray in everything we do.
• Best Equipment & Remote Budget | Our company is built on the USP of quality and we want to keep it that way. To keep up the quality, we only provide the best equipment to our team: For example, every new team member receives an Apple MacBook Pro for their work and a monthly remote working budget.
• Team Events | We know working solely remotely can make it difficult to build a strong team spirit. However, at Perspective we focus deeply on team building by hosting various team events throughout the year. We understand the need of interaction face-to-face and strongly encourage it.
• Cordial & passionate team | Last, but not least, we are the most cordial team you can imagine. We love working together, respect each other and always value each other's opinions. We care deeply about our team members and are always down for a good virtual after work hangout.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Software Development