Customer Support Officer (English & Spanish Speaking)

buscojobs España; Lyon; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading global online broker is looking for a motivated Customer Support Officer fluent in Spanish and English to join their fully remote customer support team. The role involves resolving client queries, promoting services, and providing quality support throughout the account opening process. Candidates should have relevant experience and proficiency in Microsoft Office, along with strong communication and multitasking abilities.

Prestations

Competitive salary based on experience and skills.

Performance-based monthly bonus.

Full remote work setup.

Friendly, fast-paced, multinational environment.

Qualifications

• 6 months-2 years experience in online customer support or similar role.
• Ability to work under pressure in a fast-paced environment.
• Initiative to solve problems.

Responsabilités

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and provide assistance when required.
• Draft and monitor daily reports.

Connaissances

Business fluency in English

Business fluency in Spanish

Communication skills

Multitasking skills

Time management

Formation

University Degree in Business Administration

Outils

Microsoft Office/Outlook

Description du poste

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (Spanish / English speaking) to join our growing and dynamic customer support team, fully remote.

Job Description :

• Provide support to customers via live chat, email, and/or telephone.
• Resolve client queries and provide support when required.
• Act as the liaison between client requests, customer service, and back-office operations.
• Offer support to the Business Development Managers.
• Ensure all client requests are processed promptly without delays.
• Provide quality customer support during the account opening process and throughout the trading account's lifecycle.
• Promote the Company’s services.
• Draft, monitor daily reports, and complete tasks assigned by the Head of Department or Management.

Job Requirements :

• Business fluency in English and Spanish, both verbal and written, is essential.
• Previous relevant experience (6 months-2 years) in online customer support (emails/live chat) or a similar role is required.
• Proficiency in Microsoft Office/Outlook.
• University Degree in Business Administration or a related field.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication and multitasking skills.
• Good time management and ability to prioritize tasks.
• Initiative to find answers to new questions.
• Ability to diagnose and resolve problems.

Remuneration & Benefits :

• Competitive salary based on experience and skills.
• Performance-based monthly bonus.
• Full remote work setup.
• Friendly, fast-paced, multinational, and supportive environment.
• Work schedule: Monday-Friday, 9-hour shifts including a 1-hour lunch break (weekly rotation), between 07:00-22:00 Cyprus time.
• One night shift per month.
• Twice a year, for one month, working hours will be Saturday-Wednesday, 12:00-20:00 Cyprus time, with Thursday and Friday off.