Customer Support Officer (English & French speaking)

JR France; Valenciennes; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading global online broker is seeking a fluent Customer Support Officer in French and English to join their dynamic team fully remotely. This role involves providing customer support through various channels, resolving queries, and promoting the company's services in a fast-paced, multinational environment.

Prestations

Competitive salary based on experience and skills

Monthly performance-based bonus

Full remote work

Supportive, fast-paced, multinational environment

Qualifications

• Fluent in English and French, both verbal and written.
• 6 months to 2 years of relevant experience in online customer support.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and support as needed.
• Ensure timely processing of all client requests.

Connaissances

Communication

Multitasking

Problem Solving

Time Management

Formation

University Degree in Business Administration

Outils

Microsoft Office

Description du poste

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Customer Support Officer (English & French speaking), Valenciennes

Client: IronFX

Location: Valenciennes

Job Category: Other

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EU work permit required: Yes

Job Reference: 285776176004202496327673

Job Views: 1

Posted: 28.06.2025

Expiry Date: 12.08.2025

Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing and dynamic customer support team, fully remotely.

Responsibilities:

• Provide support to customers via live chat, email, and telephone
• Resolve client queries and support as needed
• Act as liaison between client requests, customer service, and back office operations
• Assist Business Development Managers
• Ensure timely processing of all client requests
• Support clients during account opening and throughout trading account lifecycle
• Promote the company's services
• Draft, monitor daily reports, and complete assigned tasks

Requirements:

• Fluent in English and French, both verbal and written
• 6 months to 2 years of relevant experience in online customer support or similar role
• Proficient in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization
• Proactive in problem-solving

Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work
• Supportive, fast-paced, multinational environment

Working Hours:

• Monday-Friday, 9-hour shifts including 1-hour lunch break, between 07:00-22:00 Cyprus time
• One week night shift per month
• Twice a year, for one month, hours are Saturday-Wednesday, 12:00-20:00 Cyprus time