Customer Support Officer (English & French speaking)

JR France; Tours; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading global online broker is seeking a motivated Customer Support Officer fluent in English and French to join their remote customer support team. Responsibilities include providing assistance via various communication methods, ensuring quality support throughout the client lifecycle, and actively promoting company services. Candidates should possess relevant experience and excellent multitasking abilities, along with a university degree in a related field.

Prestations

Competitive salary based on experience and skills

Monthly performance-based bonus

Full remote work environment

Supportive, multinational, and fast-paced working environment

Qualifications

• Fluency in English and French, both verbal and written.
• 6 months to 2 years of relevant experience in online customer support.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Providing support to customers via live chat, email, and telephone.
• Resolving client queries and acting as a liaison between requests and operations.
• Drafting and monitoring daily reports assigned by management.

Connaissances

Communication

Multitasking

Problem-Solving

Time Management

Formation

University Degree in Business Administration or relevant field

Outils

Microsoft Office/Outlook

Description du poste

Social network you want to login/join with:

Customer Support Officer (English & French speaking), tours

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Client:

IronFX

Location:

tours, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327626

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, which is fully remote.

Responsibilities include:

• Providing support to customers via live chat, email, and telephone
• Resolving client queries and offering support as needed
• Acting as a liaison between client requests, customer service, and back-office operations
• Supporting Business Development Managers
• Ensuring timely processing of all client requests
• Delivering quality customer support during account opening and throughout the trading account lifecycle
• Promoting the Company’s services
• Drafting and monitoring daily reports, completing tasks assigned by management

Requirements:

• Fluency in English and French, both verbal and written
• 6 months to 2 years of relevant experience in online customer support or similar roles
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization
• Initiative and problem-solving skills

Compensation and Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work environment
• Supportive, multinational, and fast-paced working environment

Working Hours:

• Monday-Friday, 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time (weekly rotation)
• One night shift per month
• Twice a year, for one month, working hours from Saturday to Wednesday, 12:00-20:00 Cyprus time