Customer Support Officer (English & French speaking)

JR France; Toulouse; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading online broker is seeking a Customer Support Officer fluent in English and French. As part of a dynamic team, you'll provide essential support to clients through various channels, ensuring a seamless account experience. This fully remote position offers a competitive salary and performance-based bonuses within a supportive, multinational environment.

Prestations

Competitive salary based on experience

Monthly performance-based bonus

Full remote work

Supportive, multinational environment

Qualifications

• Fluent in English and French, both verbal and written.
• 6 months to 2 years of relevant experience in online customer support.
• Excellent time management skills.

Responsabilités

• Provide support via live chat, email, and phone.
• Resolve client queries efficiently.
• Support Business Development Managers.

Connaissances

Communication

Multitasking

Problem-solving

Formation

University Degree in Business Administration

Outils

Microsoft Office

Description du poste

Social network you want to login/join with:

Customer Support Officer (English & French speaking), Toulouse

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Client:

IronFX

Location:

Toulouse, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

28577617600420249632762

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are hiring a motivated Customer Support Officer (French and English speaking) to join our growing and dynamic customer support team, fully remote.

Responsibilities include:

• Providing support via live chat, email, and phone
• Resolving client queries and providing support as needed
• Acting as liaison between client requests, customer service, and back-office operations
• Supporting Business Development Managers
• Ensuring timely processing of all client requests
• Providing quality support during account opening and throughout the trading account lifecycle
• Promoting the company's services
• Drafting and monitoring daily reports and completing assigned tasks

Requirements:

• Business fluency in English and French, both verbal and written
• 6 months to 2 years of relevant experience in online customer support or similar roles
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication, multitasking, and time management skills
• Proactive problem-solving skills

Compensation and Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work
• Supportive, multinational environment

Working Hours:

• Monday to Friday, 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time
• One night shift per month
• Twice a year, for one month, working hours are Saturday-Wednesday, 12:00-20:00 Cyprus time