Customer Support Officer (English & French speaking)

JR France; Strasbourg; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading online broker is seeking a bilingual Customer Support Officer to join its remote team. The role involves providing high-quality support to clients, managing communications effectively, and ensuring smooth operations throughout the trading account lifecycle. Ideal candidates will have a solid background in customer support, excellent communication skills, and be able to thrive in a fast-paced environment.

Prestations

Competitive salary based on experience and skills

Monthly performance-based bonus

Full remote work environment

Supportive and multinational team

Qualifications

• Fluent in French and English, both verbal and written.
• 6 months to 2 years of experience in online customer support.
• Ability to work under pressure.

Responsabilités

• Support customers via live chat, email, and phone.
• Resolve client queries and provide assistance.
• Promote the company's services.

Connaissances

Communication

Multitasking

Problem solving

Formation

University Degree in Business Administration

Outils

Microsoft Office

Outlook

Description du poste

Social network you want to login/join with:

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Client:

IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327610

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our customer support team, which is fully remote.

Responsibilities:

• Support customers via live chat, email, and phone
• Resolve client queries and provide assistance
• Coordinate between client requests, customer service, and back-office operations
• Assist Business Development Managers
• Ensure timely processing of client requests
• Provide quality support during account opening and throughout the trading account lifecycle
• Promote the company's services
• Draft and monitor daily reports and complete assigned tasks

Requirements:

• Business fluency in English and French, both verbal and written
• 6 months to 2 years of experience in online customer support or similar roles
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or related field
• Ability to work under pressure in a fast-paced environment
• Excellent communication, multitasking, and time management skills
• Problem-solving initiative

Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work environment
• Supportive and multinational team

Working Hours:

• Monday-Friday, 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time
• One night shift per month
• Twice a year, 1-month shifts from Saturday to Wednesday, 12:00-20:00 Cyprus time