Customer Support Officer (English & French speaking)

JR France; Saint-Nazaire; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading global online broker is seeking a motivated Customer Support Officer fluent in English and French. This remote position involves providing exceptional support to clients via various communication channels, ensuring client requests are handled efficiently, and fostering a supportive working environment. Ideal candidates should have relevant experience, strong communication skills, and the ability to thrive in a fast-paced setting.

Prestations

Competitive salary based on experience

Monthly performance-based bonus

Full remote work

Supportive multinational environment

Qualifications

• Fluency in English and French (verbal and written).
• 6 months to 2 years of experience in online customer support or similar roles.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Providing support via live chat, email, and telephone.
• Resolving client queries and ensuring timely processing of requests.
• Supporting clients during account opening and trading account lifespan.

Connaissances

Communication

Multitasking

Problem-solving

Time Management

Initiative

Formation

University Degree in Business Administration

Outils

Microsoft Office

Description du poste

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Customer Support Officer (English & French speaking), Saint-Nazaire

Client: IronFX

Location:

Job Category: Other

-

EU work permit required:

Yes

Job Reference:

285776176004202496327646

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, fully remotely.

Responsibilities include:

• Providing support via live chat, email, and telephone
• Resolving client queries and providing support as needed
• Serving as a liaison between client requests, customer service, and back-office operations
• Supporting Business Development Managers
• Ensuring timely processing of client requests
• Supporting clients during account opening and throughout their trading account lifespan
• Promoting the company’s services
• Drafting and monitoring daily reports and completing assigned tasks

Requirements:

• Fluency in English and French (verbal and written)
• 6 months to 2 years of relevant experience in online customer support or similar roles
• Proficiency with Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication, multitasking, and time management skills
• Initiative and problem-solving abilities

Compensation and Work Environment:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work
• Supportive, multinational working environment

Working Hours:

• Monday-Friday; 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time (weekly rotation)
• One night shift per month
• Twice a year, for one month: Saturday-Wednesday, 12:00-20:00 Cyprus time