Customer Support Officer (English & French speaking)

JR France; Saint-Herblain; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading global online broker seeks a motivated Customer Support Officer fluent in English and French for a fully remote role. Responsibilities include assisting clients with their queries, providing account support, and managing reports. The ideal candidate will possess strong communication and multitasking skills, as well as relevant experience in customer support.

Prestations

Competitive salary based on experience and skills

Monthly performance-based bonus

Full remote work

Supportive, multinational working environment

Qualifications

• Business fluency in English and French, both verbal and written.
• 6 months to 2 years of relevant experience in online customer support.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and support when required.
• Promote the Company’s services and assist Business Development Managers.

Connaissances

Communication

Multitasking

Problem-solving

Time Management

Formation

University Degree in Business Administration

Outils

Microsoft Office

Outlook

Description du poste

Social network you want to login/join with:

Customer Support Officer (English & French speaking), Saint-Herblain

Client:

IronFX

Location:

Saint-Herblain, France

Job Category:

Other

EU work permit required:

Yes

Job Reference:

285776176004202496327663

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing and dynamic customer support team, fully remote.

Responsibilities:

• Provide support to customers via live chat, email, and telephone
• Resolve client queries and support when required
• Act as liaison between client requests, customer service, and back office operations
• Assist Business Development Managers
• Ensure timely processing of all client requests
• Support clients during account opening and throughout their trading account lifecycle
• Promote the Company’s services
• Draft and monitor daily reports; complete tasks assigned by management

Requirements:

• Business fluency in English and French, both verbal and written
• 6 months to 2 years of relevant experience in online customer support or similar role
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization
• Proactive problem-solving skills

Additional Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work
• Supportive, multinational working environment

Working Hours:

• Monday-Friday; 9-hour shifts including 1-hour lunch (rotating); between 07:00-22:00 Cyprus time
• One night shift per month
• Twice a year, for one month, working hours as follows: Saturday-Wednesday, 12:00-20:00 Cyprus time