Customer Support Officer (English & French speaking)

JR France; Saint-Brieuc; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Une entreprise de courtage en ligne recherche un Agent de Support Client bilingue (français et anglais) pour rejoindre son équipe de support client en pleine expansion. Le poste est entièrement à distance, avec des responsabilités qui incluent la gestion des requêtes des clients, la promotion des services et le soutien aux équipes de développement commercial. Les candidats doivent avoir une expérience pertinente et posséder d'excellentes compétences en communication et en multitâche.

Prestations

Salaire compétitif basé sur l'expérience

Bonus mensuel basé sur la performance

Travail entièrement à distance

Environnement de travail multinational

Qualifications

• Fluence professionnelle en anglais ET français, verbal et écrit.
• 6 mois à 2 ans d'expérience pertinente en support client en ligne.
• Capacité à travailler sous pression dans un environnement dynamique.

Responsabilités

• Fournir un support aux clients via chat, email et téléphone.
• Résoudre les requêtes des clients et offrir un soutien au besoin.
• Agir comme liaison entre les demandes des clients et les opérations internes.

Connaissances

Communication

Multitâche

Gestion du temps

Résolution de problèmes

Formation

Diplôme universitaire en administration des affaires

Outils

Microsoft Office/Outlook

Description du poste

Social network you want to login/join with:

Customer Support Officer (English & French speaking), Saint-Brieuc

Client:

IronFX

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

285776176004202496327676

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, fully remote.

Responsibilities include:

• Providing support to customers via live chat, email, and telephone
• Resolving client queries and offering support as needed
• Acting as liaison between client requests, customer service, and back-office operations
• Supporting Business Development Managers
• Ensuring all client requests are processed promptly
• Providing quality support during account opening and throughout the trading account lifecycle
• Promoting the company’s services
• Drafting and monitoring daily reports and completing tasks assigned by management

Requirements:

• Business fluency in English AND French, both verbal and written
• 6 months to 2 years of relevant experience in online customer support
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization
• Initiative to find answers to new questions
• Problem-solving skills

Compensation and Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work
• Supportive, multinational work environment

Working Hours:

• Monday-Friday; 9-hour shifts including 1-hour lunch break (weekly rotation), between 07:00-22:00 Cyprus time
• One night shift per month
• Twice a year, for one month, working hours are Saturday-Wednesday, 12:00-20:00 Cyprus time