Customer Support Officer (English & French speaking)

JR France; Puteaux; À distance; EUR 28 000 - 40 000; Plein temps

Résumé du poste

A leading global online broker is looking for a motivated Customer Support Officer fluent in English and French. This fully remote position requires providing exceptional customer support and resolving queries through various channels, in a supportive, fast-paced, multinational environment.

Prestations

Competitive salary based on experience and skills

Monthly performance-based bonus

Full remote work

Supportive, fast-paced, multinational environment

Qualifications

• Fluent in English and French, both verbal and written.
• 6 months to 2 years of relevant customer support experience.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Providing support to customers via live chat, email, and telephone.
• Resolving client queries and providing assistance as needed.
• Supporting Business Development Managers.

Connaissances

Communication

Multitasking

Problem-solving

Formation

University Degree in Business Administration or relevant field

Outils

Microsoft Office

Outlook

Description du poste

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Customer Support Officer (English & French speaking), Puteaux

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Client:

IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327671

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, working fully remotely.

Responsibilities include:

• Providing support to customers via live chat, email, and telephone
• Resolving client queries and providing assistance as needed
• Acting as liaison between client requests, customer service, and back-office operations
• Supporting Business Development Managers
• Ensuring timely processing of all client requests
• Offering support during account opening and throughout the trading account lifecycle
• Promoting the company's services
• Drafting and monitoring daily reports and completing assigned tasks

Requirements:

• Fluent in English and French, both verbal and written
• 6 months to 2 years of relevant experience in online customer support or similar roles
• Proficient in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication, multitasking, and time management skills
• Proactive problem-solving skills

Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work
• Supportive, fast-paced, multinational environment

Working Hours:

• Monday-Friday, 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time (weekly rotation)
• One night shift per month
• Twice a year, for one month, working hours will be Saturday-Wednesday, 12:00-20:00 Cyprus time