Customer Support Officer (English & French speaking)

JR France; Pau; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading online broker is seeking a motivated Customer Support Officer to join their remote customer support team. This role involves providing assistance through various channels, ensuring client satisfaction, and promoting the company's services. Candidates should be fluent in both English and French, with relevant experience and strong communication skills.

Prestations

Competitive salary based on experience and skills

Monthly performance-based bonus

Full remote work

Supportive, multinational working environment

Qualifications

• 6 months to 2 years of relevant experience in online customer support.
• Ability to work under pressure in a fast-paced environment.
• Initiative and problem-solving abilities.

Responsabilités

• Providing support via live chat, email, and telephone.
• Resolving client queries and supporting them as needed.
• Drafting and monitoring daily reports and completing assigned tasks.

Connaissances

Fluency in English

Fluency in French

Communication

Multitasking

Time management

Problem-solving

Formation

University degree in Business Administration

Outils

Microsoft Office

Microsoft Outlook

Description du poste

Social network you want to login/join with:

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Client:

IronFX

Location:

Pau, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327662

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, fully remotely.

Responsibilities include:

• Providing support via live chat, email, and telephone
• Resolving client queries and supporting them as needed
• Acting as a liaison between client requests, customer service, and back-office operations
• Supporting Business Development Managers
• Ensuring all client requests are processed promptly
• Offering quality support during account opening and throughout trading account lifecycle
• Promoting the company’s services
• Drafting and monitoring daily reports and completing assigned tasks

Requirements:

• Fluency in English and French (verbal and written)
• 6 months to 2 years of relevant experience in online customer support or similar roles
• Proficiency in Microsoft Office/Outlook
• University degree in Business Administration or related field
• Ability to work under pressure in a fast-paced environment
• Excellent communication, multitasking, and time management skills
• Initiative and problem-solving abilities

Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work
• Supportive, multinational working environment

Working Hours:

• Monday-Friday, 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time, rotating weekly
• One night shift per month
• Twice a year, 1-month shifts from Saturday to Wednesday, 12:00-20:00 Cyprus time