Customer Support Officer (English & French speaking)

JR France; Paris; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading global online broker is seeking a Customer Support Officer fluent in French and English to join their remote support team. The role involves assisting clients via chat, email, and phone, ensuring timely resolution of inquiries, and supporting business development efforts. Ideal candidates will have a university degree and relevant experience in customer support.

Qualifications

• Fluent in English and French, both verbal and written.
• 6 months to 2 years of online customer support experience necessary.
• Degree in Business Administration or related field required.

Responsabilités

• Provide support to customers via live chat, email, and phone.
• Resolve client queries and support them as needed.
• Deliver quality support during account opening and throughout trading.

Connaissances

Fluency in English

Fluency in French

Excellent communication skills

Multitasking

Time management skills

Proactive problem-solving

Formation

University Degree in Business Administration

Outils

Microsoft Office

Description du poste

Social network you want to login/join with:

col-narrow-left

Client:

IronFX

Location:

Paris, France

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

28577617600420249632760

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

col-wide

Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, fully remote.

Responsibilities:

• Provide support to customers via live chat, email, and phone
• Resolve client queries and support them as needed
• Act as liaison between client requests, customer service, and back office
• Support Business Development Managers
• Ensure timely processing of all client requests
• Deliver quality support during account opening and throughout trading
• Promote the company’s services
• Draft and monitor daily reports, complete tasks assigned by management

Requirements:

• Fluency in English and French (verbal and written) is essential
• 6 months to 2 years of relevant online customer support experience
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or related field
• Ability to work under pressure in a fast-paced environment
• Excellent communication, multitasking, and time management skills
• Proactive problem-solving ability

Working Hours:

• Monday-Friday, 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time (weekly rotation)
• One night shift per month
• Twice a year, 1-month shifts from Saturday to Wednesday, 12:00-20:00 Cyprus time