Customer Support Officer (English & French speaking)

JR France; Orléans; À distance; EUR 26 000 - 35 000; Plein temps

Résumé du poste

A leading global online broker is seeking a motivated Customer Support Officer to join their remote team. The role involves assisting clients via multiple channels, ensuring high-quality service and effective issue resolution. Ideal candidates are bilingual in French and English and possess prior customer support experience. Enjoy competitive salary and performance bonuses in a supportive, fast-paced work environment.

Prestations

Monthly performance-based bonus

Friendly, supportive environment

Full remote work

Qualifications

• Business fluency in English and French both verbal and written.
• Relevant experience in online customer support (6 months to 2 years).
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Provide support to customers via live chat, email, and telephone.
• Ensure timely processing of all client requests.
• Draft and monitor daily reports; complete tasks assigned by management.

Connaissances

Communication

Multitasking

Problem diagnosis

Time management

Formation

University Degree in Business Administration

Outils

Microsoft Office

Outlook

Description du poste

Social network you want to login/join with:

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Client:

IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327615

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team full remotely.

Job Responsibilities:

• Provide support to customers via live chat, email, and telephone
• Resolve client queries and provide support when required
• Act as liaison between client requests, customer service, and back-office operations
• Support Business Development Managers
• Ensure timely processing of all client requests
• Deliver quality customer support during account opening and ongoing account management
• Promote the Company’s services
• Draft and monitor daily reports; complete tasks assigned by management

Job Requirements:

• Business fluency in English AND French, both verbal and written (must)
• Relevant experience (6 months to 2 years) in online customer support or similar role (must)
• Proficiency in Microsoft Office/Outlook (must)
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization
• Proactive in finding answers to new questions
• Problem diagnosis and resolution skills

Salary and Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work
• Friendly, fast-paced, multinational, supportive environment

Working Hours:

• Monday-Friday; 9-hour shifts including 1-hour lunch, rotating weekly; between 07:00-22:00 Cyprus time
• One week night shift per month
• Twice a year, for one month, working hours from Saturday to Wednesday, 12:00-20:00 Cyprus time