Customer Support Officer (English & French speaking)

IronFX; Nice; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading global online broker is looking for a motivated Customer Support Officer to join their dynamic team. The role involves supporting clients through various channels while ensuring high-quality service during account management. Candidates should possess fluency in French and English and relevant experience in customer support, among other skills.

Prestations

Competitive salary based on experience

Performance-based bonus

Friendly and supportive working environment

Qualifications

• Business fluency in English AND French, both verbal and written.
• Previous relevant experience (6 months-2 years) in online customer support.
• Excellent communication skills.

Responsabilités

• Provide support to customers via live chat, email and / or telephone.
• Resolve client queries and provide necessary support.
• Ensure timely processing of client requests.

Connaissances

Communication

Multitasking

Time Management

Problem Diagnosis

Formation

University Degree in Business Administration

Outils

Microsoft Office

Outlook

Description du poste

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing and dynamic and growing customer support team full remotely !

Job Description :

• Provide support to customers via live chat, email and / or telephone
• Resolve client queries and provide support when required
• Be the liaison between client’s requests, customer service and back office operations
• Offer support to the Business Development Managers
• Ensure that all client’s requests are processed on time with no delays
• Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
• Promote the Company’s services
• Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

Job Requirements :

• Business fluency in English AND French, both verbal and written is a must
• Previous relevant experience (6 months-2 years) in online customer support (emails / live chat) or a similar role is a must
• Experience and knowledge of using Microsoft Office / Outlook is a must
• University Degree in Business Administration or a relevant degree
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and priority handling
• Initiative to find answers to new questions
• Ability to diagnose and resolve problems

Remuneration & Benefits :

• Competitive salary based on candidate’s experience and skills
• Performance-based bonus (on a monthly basis)
• Full remote work
• Friendly, fast-paced, multinational and supportive working environment
• Monday-Friday; 9-hour shifts including1 hour lunch break (on a weekly rotation); between 07 : 00-22 : 00 Cyprus time
• 1 week night shift, once per month
• Twice-a-year (for the duration of 1 month) working hours will be as follows; Saturday-Wednesday (Thursday & Friday off); 12 : 00-20 : 00 Cyprus time