Customer Support Officer (English & French speaking)

JR France; Neuilly-sur-Seine; À distance; EUR 28 000 - 38 000; Plein temps

Résumé du poste

A leading global online broker specializing in Forex and CFDs is seeking a motivated Customer Support Officer fluent in French and English. This fully remote position requires strong communication skills and experience in online customer support. The role involves liaising with clients and supporting their requests, ensuring a high level of service in a supportive, multinational environment.

Prestations

Performance-based monthly bonus

Full remote work environment

Supportive, multinational working environment

Qualifications

• 6 months to 2 years of relevant online customer support experience.
• Ability to work under pressure in a fast-paced environment.
• Good time management and prioritization.

Responsabilités

• Provide support via live chat, email, and telephone.
• Resolve client queries and support when required.
• Ensure timely processing of client requests.

Connaissances

Fluency in English

Fluency in French

Excellent communication skills

Multitasking skills

Proactive problem-solving

Formation

University Degree in Business Administration

Outils

Microsoft Office

Description du poste

Social network you want to login/join with:

Client:

IronFX

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

285776176004202496327651

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, fully remotely.

• Provide support via live chat, email, and telephone
• Resolve client queries and support when required
• Act as liaison between client requests, customer service, and back office
• Support Business Development Managers
• Ensure timely processing of client requests
• Support during account opening and throughout the trading account lifecycle
• Promote the Company’s services
• Draft and monitor daily reports and complete tasks assigned by management

Job Requirements:

• Fluency in English and French, verbal and written
• 6 months to 2 years of relevant online customer support experience
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization
• Proactive problem-solving skills
• Competitive salary based on experience and skills
• Performance-based monthly bonus
• Full remote work environment
• Supportive, multinational working environment

Working Hours:

• Monday-Friday; 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time
• One night shift per month
• Twice a year, 1-month shifts from Saturday to Wednesday, 12:00-20:00 Cyprus time