Customer Support Officer (English & French speaking)

JR France; Montrouge; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading global online broker seeks a motivated Customer Support Officer fluent in French and English to join their remote team. Responsibilities include providing customer support via various channels, resolving client queries, and assisting with account management. This role offers competitive salary and supportive environment, ideal for proactive candidates looking to grow.

Prestations

Competitive salary based on experience and skills

Performance-based monthly bonus

Full remote work

Supportive, multinational environment

Qualifications

• Fluent in English and French, both verbal and written.
• 6 months to 2 years of experience in online customer support or similar role.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and provide support as needed.
• Support account opening and ongoing account management.

Connaissances

Communication

Problem-solving

Multitasking

Time management

Formation

University Degree in Business Administration or relevant field

Outils

Microsoft Office

Outlook

Description du poste

Social network you want to login/join with:

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Client:

IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327667

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our customer support team remotely.

Responsibilities:

• Provide support to customers via live chat, email, and telephone
• Resolve client queries and provide support as needed
• Act as liaison between client requests, customer service, and back office
• Support Business Development Managers
• Ensure timely processing of client requests
• Support account opening and ongoing account management
• Promote the company's services
• Draft and monitor reports, complete tasks assigned by management

Requirements:

• Fluent in English and French, both verbal and written
• 6 months to 2 years of experience in online customer support or similar role
• Proficient in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization
• Proactive problem-solving skills

Benefits:

• Competitive salary based on experience and skills
• Performance-based monthly bonus
• Full remote work
• Supportive, multinational environment

Working Hours:

• Monday-Friday, 9-hour shifts with 1-hour lunch, between 07:00-22:00 Cyprus time
• One night shift per month
• Twice a year, 1-month shift from Saturday to Wednesday, 12:00-20:00 Cyprus time