Customer Support Officer (English & French speaking)

JR France; Montreuil; À distance; EUR 28 000 - 38 000; Plein temps

Résumé du poste

A leading global online broker is seeking a motivated Customer Support Officer who is fluent in both English and French to join their remote customer support team. The role involves providing support to clients through various channels, resolving queries, and liaising with different departments. Candidates should have relevant experience and strong communication skills, with a preference for those holding a degree in business.

Prestations

Performance-based monthly bonus

Full remote work environment

Friendly, fast-paced, multinational workplace

Qualifications

• Fluency in English and French, both verbal and written.
• 6 months to 2 years of relevant experience in online customer support.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and provide support as needed.
• Draft, monitor daily reports, and complete tasks assigned by management.

Connaissances

Communication

Multitasking

Time management

Problem diagnosis and resolution

Formation

University Degree in Business Administration or relevant field

Outils

Microsoft Office

Microsoft Outlook

Description du poste

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Customer Support Officer (English & French speaking), Montreuil-sous-Bois

Client: IronFX

Location:

Montreuil-sous-Bois

Job Category: Other

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EU work permit required: Yes

Job Reference:

285776176004202496327660

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, fully remote.

• Provide support to customers via live chat, email, and telephone
• Resolve client queries and provide support as needed
• Act as liaison between client requests, customer service, and back office operations
• Support Business Development Managers
• Ensure timely processing of all client requests
• Provide quality support during account opening and throughout the trading account lifecycle
• Promote the Company’s services
• Draft, monitor daily reports, and complete tasks assigned by management

Job Requirements:

• Fluency in English and French, both verbal and written
• 6 months to 2 years of relevant experience in online customer support or similar roles
• Proficiency with Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization skills
• Initiative to find answers to new questions
• Problem diagnosis and resolution skills

Compensation & Benefits:

• Salary based on experience and skills
• Performance-based monthly bonus
• Full remote work environment
• Friendly, fast-paced, multinational, and supportive workplace

Working Hours:

• Monday-Friday; 9-hour shifts including 1-hour lunch, rotating weekly; between 07:00-22:00 Cyprus time
• One night shift per month
• Twice a year, for one month: Saturday-Wednesday, 12:00-20:00 Cyprus time