Customer Support Officer (English & French speaking)

JR France; Montpellier; À distance; EUR 28 000 - 38 000; Plein temps

Résumé du poste

A leading global online broker seeks a motivated Customer Support Officer fluent in French and English to join their remote support team. Responsibilities include assisting customers through various channels, ensuring timely responses, and supporting business development. Ideal candidates will have customer support experience and excellent communication skills, thriving in a fast-paced environment.

Prestations

Competitive salary based on experience

Monthly performance-based bonus

Full remote work

Friendly, fast-paced, multinational environment

Qualifications

• 6 months to 2 years of customer support experience.
• Ability to work under pressure in a fast-paced environment.
• Initiative to find answers to new questions.

Responsabilités

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and support as needed.
• Act as liaison between client requests and customer service.

Connaissances

Fluency in English

Fluency in French

Excellent communication skills

Multitasking

Problem-solving

Formation

University Degree in Business Administration or relevant field

Outils

Microsoft Office/Outlook

Description du poste

Social network you want to login/join with:

col-narrow-left

Client:

IronFX

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

28577617600420249632769

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

col-wide

Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team full remotely.

Job Responsibilities:

• Provide support to customers via live chat, email, and telephone
• Resolve client queries and support when required
• Act as liaison between client requests, customer service, and back office operations
• Support Business Development Managers
• Ensure timely processing of all client requests
• Provide quality support during account opening and throughout trading account existence
• Promote the Company’s services
• Draft and monitor daily reports and complete tasks assigned by management

Job Requirements:

• Business fluency in English AND French, both verbal and written
• 6 months to 2 years of relevant experience in online customer support or similar roles
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization
• Initiative to find answers to new questions
• Ability to diagnose and resolve problems

Compensation and Work Environment:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work
• Friendly, fast-paced, multinational, supportive environment

Working Hours:

• Monday-Friday, 9-hour shifts with 1-hour lunch, rotating weekly; between 07:00-22:00 Cyprus time
• One night shift per month
• Twice a year, for one month: Saturday-Wednesday, 12:00-20:00 Cyprus time