Customer Support Officer (English & French speaking)

JR France; Metz; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading global online broker is seeking a motivated Customer Support Officer fluent in French and English to provide top-notch support. In this fully remote position, you'll assist customers across various channels, ensuring timely responses and high-quality service while maintaining a friendly, productive work environment.

Prestations

Performance-based bonuses

Friendly multinational environment

Full remote work

Qualifications

• Fluency in English and French, verbal and written.
• Previous experience in online customer support (6 months to 2 years) is essential.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Provide support to customers via live chat, email, and telephone.
• Resolve client queries and assist with account management.
• Drafting and monitoring daily reports.

Connaissances

Communication

Multitasking

Customer Support

Formation

University Degree in Business Administration

Outils

Microsoft Office

Description du poste

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Client:

IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327623

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing and dynamic and growing customer support team full remotely !

Job Description:

• Provide support to customers via live chat, email and/or telephone
• Resolve client queries and provide support when required
• Be the liaison between client’s requests, customer service and back office operations
• Offer support to the Business Development Managers
• Ensure that all client’s requests are processed on time with no delays
• Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
• Promote the Company’s services
• Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

Job Requirements:

• Business fluency in English AND French, both verbal and written is a must
• Previous relevant experience (6 months-2 years) in online customer support (emails/live chat) or a similar role is a must
• Experience and knowledge of using Microsoft Office/Outlook is a must
• University Degree in Business Administration or a relevant degree
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and priority handling
• Initiative to find answers to new questions
• Ability to diagnose and resolve problems
• Competitive salary based on candidate’s experience and skills
• Performance-based bonus (on a monthly basis)
• Full remote work
• Friendly, fast-paced, multinational and supportive working environment

Working Hours:

• Monday-Friday; 9-hour shifts including1 hour lunch break (on a weekly rotation); between 07:00-22:00 Cyprus time
• 1 week night shift, once per month
• Twice-a-year (for the duration of 1 month) working hours will be as follows; Saturday-Wednesday (Thursday & Friday off); 12:00-20:00 Cyprus time