Customer Support Officer (English & French speaking)

JR France; Marseille; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading global online broker is seeking a motivated Customer Support Officer to join their remote support team. The role involves providing assistance via live chat, email, and telephone, resolving client queries, and ensuring a seamless client experience. Candidate must be fluent in English and French, possess strong communication skills, and have some experience in customer support.

Prestations

Competitive salary based on experience and skills

Monthly performance-based bonus

Full remote work environment

Supportive, multinational team

Qualifications

• 6 months to 2 years of relevant experience in online customer support.
• Ability to work under pressure in a fast-paced environment.
• Good time management and prioritization.

Responsabilités

• Providing support via live chat, email, and telephone.
• Acting as a liaison between clients, customer service, and back-office operations.
• Ensuring timely processing of client requests.

Connaissances

Fluency in English

Fluency in French

Excellent communication

Multitasking

Problem-solving initiative

Formation

University Degree in Business Administration or related field

Outils

Microsoft Office/Outlook

Description du poste

Social network you want to login/join with:

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Client:

IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

28577617600420249632765

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, fully remote.

Responsibilities include:

• Providing support via live chat, email, and telephone
• Resolving client queries and offering support as needed
• Acting as a liaison between clients, customer service, and back-office operations
• Supporting Business Development Managers
• Ensuring timely processing of client requests
• Offering support during account opening and throughout the trading account lifecycle
• Promoting the company’s services
• Drafting, monitoring reports, and completing tasks assigned by management

Job Requirements:

• Fluency in English and French (verbal and written)
• 6 months to 2 years of relevant experience in online customer support
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or related field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization
• Problem-solving initiative

Compensation and Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work environment
• Supportive, multinational team

Working Hours:

• Monday-Friday, 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time (weekly rotation)
• One night shift per month
• Twice a year, for one month: Saturday-Wednesday, 12:00-20:00 Cyprus time