Customer Support Officer (English & French speaking)

JR France; Limoges; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading global online broker is seeking a Customer Support Officer fluent in French and English to join their fully remote support team. The role involves providing customer support through various channels and requires strong communication and multitasking skills, along with relevant experience in customer service.

Prestations

Competitive salary based on experience

Performance-based monthly bonus

Supportive, multinational team

Full remote work environment

Qualifications

• Fluency in English and French, both verbal and written.
• 6 months to 2 years of relevant experience in online customer support.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Providing support to customers via live chat, email, and telephone.
• Resolving client queries and acting as liaison between different teams.
• Drafting and monitoring daily reports.

Connaissances

Communication

Multitasking

Problem-Solving

Time Management

Formation

University Degree in Business Administration or relevant field

Outils

Microsoft Office/Outlook

Description du poste

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Customer Support Officer (English & French speaking), Limoges

Client: IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

285776176004202496327669

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing and dynamic customer support team, fully remote.

Responsibilities include:

• Providing support to customers via live chat, email, and telephone
• Resolving client queries and offering support as needed
• Acting as liaison between client requests, customer service, and back-office operations
• Supporting Business Development Managers
• Ensuring all client requests are processed promptly
• Providing quality support during account opening and throughout the trading account's lifecycle
• Promoting the company's services
• Drafting and monitoring daily reports; completing tasks assigned by management

Requirements:

• Fluency in English and French, both verbal and written
• 6 months to 2 years of relevant experience in online customer support or similar roles
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication, multitasking, and time management skills
• Proactive problem-solving skills

Compensation and Benefits:

• Competitive salary based on experience and skills
• Performance-based monthly bonus
• Full remote work environment
• Supportive, multinational team

Working Hours:

• Monday to Friday; 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time, on a weekly rotation
• One night shift per month
• Twice a year, for one month, working hours are Saturday-Wednesday, 12:00-20:00 Cyprus time