Customer Support Officer (English & French speaking)

IronFX; Lille; À distance; EUR 24 000 - 36 000; Plein temps

Résumé du poste

A leading global online broker seeks a motivated Customer Support Officer fluent in French and English to enhance its dynamic support team. This remote role involves client assistance through various channels and requires prior experience in online customer support. Join a friendly multinational environment with competitive remuneration and a performance-based bonus.

Prestations

Performance-based bonus (on a monthly basis)

Friendly, fast-paced, multinational and supportive working environment

Full remote work

Qualifications

• Business fluency in English and French, both verbal and written is a must.
• Previous relevant experience (6 months-2 years) in online customer support.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Provide support to customers via live chat, email, and/or telephone.
• Resolve client queries and provide support when required.
• Offer support to the Business Development Managers.

Connaissances

Communication

Multitasking

Time Management

Problem Solving

Formation

University Degree in Business Administration or relevant degree

Outils

Microsoft Office

Outlook

Description du poste

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing and dynamic and growing customer support team full remotely !

Job Description :

• Provide support to customers via live chat, email and / or telephone
• Resolve client queries and provide support when required
• Be the liaison between client’s requests, customer service and back office operations
• Offer support to the Business Development Managers
• Ensure that all client’s requests are processed on time with no delays
• Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
• Promote the Company’s services
• Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

Job Requirements :

• Business fluency in English AND French, both verbal and written is a must
• Previous relevant experience (6 months-2 years) in online customer support (emails / live chat) or a similar role is a must
• Experience and knowledge of using Microsoft Office / Outlook is a must
• University Degree in Business Administration or a relevant degree
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and priority handling
• Initiative to find answers to new questions
• Ability to diagnose and resolve problems

Remuneration & Benefits :

• Competitive salary based on candidate’s experience and skills
• Performance-based bonus (on a monthly basis)
• Full remote work
• Friendly, fast-paced, multinational and supportive working environment
• Monday-Friday; 9-hour shifts including1 hour lunch break (on a weekly rotation); between 07 : 00-22 : 00 Cyprus time
• 1 week night shift, once per month
• Twice-a-year (for the duration of 1 month) working hours will be as follows; Saturday-Wednesday (Thursday & Friday off); 12 : 00-20 : 00 Cyprus time