Customer Support Officer (English & French speaking)

JR France; Le Plessis-Robinson; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading global online broker specializing in Forex, CFDs, and more is seeking a Customer Support Officer who is fluent in French and English. This fully remote position requires delivering exceptional customer support, liaising between clients and services, and ensuring rapid resolution of queries. Ideal candidates will have a background in customer support, strong communication skills, and the ability to thrive in a fast-paced work environment.

Prestations

Competitive salary based on experience and skills

Performance-based monthly bonus

Fully remote work environment

Supportive, fast-paced, multinational team

Qualifications

• 6 months to 2 years of relevant experience in online customer support or similar roles.
• Ability to work under pressure in a fast-paced environment.
• Excellent time management skills.

Responsabilités

• Providing support via live chat, email, and telephone.
• Resolving client queries and ensuring timely processing of client requests.
• Promoting the company’s services.

Connaissances

Fluency in English

Fluency in French

Communication

Multitasking

Problem-solving

Formation

University Degree in Business Administration or relevant field

Outils

Microsoft Office/Outlook

Description du poste

Social network you want to login/join with:

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Client:

IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327675

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, fully remotely.

Responsibilities include:

• Providing support via live chat, email, and telephone
• Resolving client queries and offering support as needed
• Acting as a liaison between client requests, customer service, and back-office operations
• Supporting Business Development Managers
• Ensuring timely processing of client requests
• Providing quality support during account opening and throughout the trading account lifecycle
• Promoting the company’s services
• Drafting, monitoring reports, and completing tasks assigned by management

Requirements:

• Fluency in English and French, both verbal and written
• 6 months to 2 years of relevant experience in online customer support or similar roles
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication, multitasking, and time management skills
• Proactive problem-solving skills

Benefits:

• Competitive salary based on experience and skills
• Performance-based monthly bonus
• Fully remote work environment
• Supportive, fast-paced, multinational team

Working Hours:

• Monday-Friday, 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time, with weekly rotation
• One night shift per month
• Twice a year, for one month, working hours from Saturday to Wednesday, 12:00-20:00 Cyprus time