Customer Support Officer (English & French speaking)

JR France; Le Mans; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading global online broker is seeking a Customer Support Officer who is fluent in French and English to provide exceptional support in a fully remote role. The successful candidate will resolve client requests, ensure effective communication, and participate in the company's growth while enjoying a competitive salary and performance bonuses.

Prestations

Competitive salary based on experience and skills

Monthly performance-based bonus

Full remote work

Supportive, multinational working environment

Qualifications

• 6 months to 2 years of experience in online customer support or similar roles.
• Ability to work under pressure in a fast-paced environment.
• Initiative for customer service improvement.

Responsabilités

• Providing support to customers via live chat, email, and phone.
• Resolving client queries and ensuring timely processing of requests.
• Drafting daily reports on customer interactions.

Connaissances

Business fluency in English

Business fluency in French

Excellent communication skills

Multitasking skills

Problem-solving abilities

Time management skills

Formation

University Degree in Business Administration or relevant field

Outils

Microsoft Office

Outlook

Description du poste

Social network you want to login/join with:

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Client:

IronFX

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

285776176004202496327624

Job Views:

1

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, fully remote.

Responsibilities include:

• Providing support to customers via live chat, email, and telephone
• Resolving client queries and providing support as needed
• Acting as a liaison between client requests, customer service, and back office operations
• Supporting Business Development Managers
• Ensuring all client requests are processed timely
• Offering support during account opening and throughout the trading account's lifespan
• Promoting the company's services
• Drafting and monitoring daily reports and completing assigned tasks

Requirements:

• Business fluency in English AND French, both verbal and written
• 6 months to 2 years of experience in online customer support or similar roles
• Proficiency with Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication, multitasking, and time management skills
• Initiative and problem-solving abilities

Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work
• Supportive, multinational working environment

Working Hours:

• Monday-Friday; 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time, rotating weekly
• One night shift per month
• Twice a year, 1-month shifts from Saturday to Wednesday, 12:00-20:00 Cyprus time